Youth Access Coordinator

About Orygen

Orygen is Australia’s Centre of Excellence in Youth Mental Health and the largest translational research organisation dedicated to youth mental health in the world.

For over 30 years, Orygen has led groundbreaking early intervention and developed evidence-based models of care to improve the mental health outcomes of young people aged 12-25.

About the job

The Youth Access Coordinator will work within Orygen Digital and will directly support young people and/or their families/carers, to access Orygen Digital’s online mental health support service “MOST” (Moderated Online Social Therapy).

The Youth Access Coordinator will work closely with the MOST Implementation team to help facilitate and communicate the continued improvements to the engagement strategy.

Reporting to the Head of National Implementation you will:

• Support young people and families navigating onboarding to the MOST platform, ensuring timely, person-centred engagement and responsive service.
• Lead strategic initiatives to improve access and engagement, using data insights to refine processes and drive increased platform uptake.
• Coordinate and enhance documentation, protocols and quality assurance activities related to the MOST access journey.
• Collaborate across teams to streamline onboarding, contribute to research, and ensure alignment with implementation, research and tech teams.
• Represent Orygen Digital in external forums and engage with stakeholders to promote MOST and co-design service improvements with young people.

Availability to work every 2nd Saturday 9-5 is required.

Skills and experience

The following criteria must be met for consideration for this position:

• Proven experience supporting young people and families or coordinating services, ideally in digital or hybrid environments, with strong interpersonal and leadership skills.
• Advanced administrative, communication and problem-solving abilities, with a proactive approach to balancing competing priorities in a fast-paced setting.
• Comfortable working with data and digital tools, drawing insights to drive continuous improvement and inform innovative service design.
• Strong understanding of youth mental health, the Australian mental health system, and a collaborative mindset to engage diverse stakeholders across virtual and in-person settings.
• Qualifications in youth work or a related field and/or equivalent relevant work experience are desirable.

Candidates from Melbourne, NSW/ACT and Brisbane will be considered.

Benefits

• $95,000 – $110,000 p.a commensurate with skills and experience + 12% super superannuation and $15,900 in NFP salary packaging + $2,600 meals and entertainment card.
• Embrace the freedom of a hybrid work model, combining remote work with on-site collaboration.
• Make a real impact on young people in a dynamic, youth-centered environment.
• Support Orygen's mission for youth mental health and contribute to positive social change.
• Be part of a team that values collaboration and innovative thinking, driving impactful results.

How to apply

If you’re ready to make a difference in youth mental health and be part of a collaborative, innovative team, apply now.

For the full position description, visit https://www.orygen.org.au/getmedia/21325f67-945e-4bfc-a133-093e3f1c9b57/Youth-Access-Coordinator-July-2025-final.pdf.aspx

This is a full-time contract until 30 June 2027.

Applications will close on Sunday August 3rd (4pm), unless a suitable candidate is found sooner.

Before applying at Orygen, it’s important to understand that you may encounter sensitive information related to mental health as part of your work. Being aware of this and how it could affect you is essential in deciding if this is the right opportunity for you.

Orygen is committed to providing diverse, equitable and inclusive environments for Staff and anyone connected to Orygen. We strive to continue building a culturally safe workplace where our values underpin the way we work and our commitment to First Nations people of Australia, young people and their families, people with disabilities, LGBTIQA+ people and CALD communities. We strongly encourage applications from First Nations people.

Orygen is a child-safe organisation and is committed to promoting and protecting the safety and well-being of all young people and embedding safeguarding practices into all our programs and services. All employment appointments are subject to holding a valid working with children check and successful police check.