About the role
Permanent full time opportunity to deliver a seamless patient experience by providing efficient bookings, referrals, admissions and reception services for all clients within Procedural Services. This role will undertake a wide range of duties while working in a team environment, rotating between roles within Procedural Services and Surgical, Treatment and Rehabilitation Service (STARS) Administration Services.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
Provide professional and high level administrative and frontline support to all patients, visitors and employees of STARS, demonstrating understanding, empathy and patience, while ensuring confidentiality, tact, diplomacy and discretion whilst being accountable for the quality of work undertaken.
Provide excellent customer service and communicate clearly and confidently with patients, members of the public and facility staff, face-to-face and via virtual care services, asking questions, responding to enquires and providing accurate information.
Confidently execute required work through the utilisation of information systems including Microsoft Office Suite, Hospital Based Corporate Information System (HBCIS), integrated electronic Medical Record (ieMR), Enterprise System Management (ESM), Electronic Booking System (EBS), Q-Flow, Interpreter Services, Smart Referrals Workflow Solution, S4HANA, PRODA, Amazon Connect, and RiskMan.
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Benefits when working for us
Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
Flexible working arrangements and competitive salary rates with annual incremental increases
Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.