THE ROLE
The Administration Officer is a critical position within the office as it gives the first impression of the organisation. Administration Officers are an important part of the team and the role is instrumental in providing quality service to clients, the general public, staff and service providers of the Department.
Pivotal to your success in this challenging yet fulfilling role, the successful candidate will possess demonstrable skills in the following key areas:
- Reception services experience.
- Exceptionally strong organisational skills coupled with a strong problem-solving skills and ability to take initiative.
- Self-motivated underpinned by a can-do attitude.
- Highly developed interpersonal skills with the ability to forge relationships at all levels of the organisation.
- A remarkably strong team focus with responsiveness and attentiveness a strong indicator of future success.
ACCOUNTABILITIES INCLUDE
- As part of a team, deliver a high quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
- Assist clients who are distressed, angry or confrontational with courtesy, implementing established security procedures as required.
- Provide support through a range of administrative functions as required.
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.