Business Support Officer - Rates

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.

About the role

You will report to the Accounts Receivables Manager and be an integral part of the Rates Unit that sits within the Chief Finance Office. The main responsibilities in this role include:

• Processing all rates change of address, maintaining information in accordance to NAR (name and address) standards and across modules as required.
• Processing the return mail and liaise with various stakeholders to search and update the correct mailing address.
• Maintain all changes to the debtors and ratepayers’ information in a timely and effective manner to ensure correct service of the invoices and notices.
• Ensuring sundry debtor invoices, credit notes and adjustments are raised in accordance with Council’s policies and procedures.
• Recover outstanding debts and rates in accordance with Council’s policies and procedures and carry out debtor account reconciliations.

Skills & experience

• High level computer literacy and experience with high volume data entry with a proven track record of accuracy and attention to detail (Microsoft Excel knowledge would be advantageous)
• Highly effective interpersonal skills, including oral and written communication skills and the ability to communicate with a diverse range of customers at all levels.
• Demonstrated ability to prioritise workloads to meet competing demands.
• Highly developed teamwork and customer service skill Desirable Experience in debt recover.

The recommended applicant must complete a pre-employment health declaration and criminal history check.

Applications must be submitted online by 11:59 pm, Wednesday 13 August 2025.

For more information, contact Inna Skougarevskaya, Accounts Receivable Manager on 02 9246 7530.

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working

• 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
• Collaborative approach to flexible working
• City centre head office, with many public transport options.

Professional development

• Leadership and management development program
• Further education program providing reimbursement of course fees, and study and exam leave
• Opportunity to attend external courses and conferences
• Long service and employee recognition awards
• Employee assistance program offering free, confidential counselling

Supporting families

• 26 weeks paid parental leave and 6 weeks paid partner leave
• Paid and unpaid adoption and long-term fostering leave
• Paid superannuation for up to 52 weeks of parental leave
• Part-time and job-sharing options available
• Supportive return-to-work environment

Inclusive culture

• Recognised as an Inclusive Employer by the Diversity Council of Australia
• Active employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander network
• Recognised family inclusive workplace
• Veteran employment supporter

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at recruitment@cityofsydney.nsw.gov.au or 02 9265 9333.