Create your best future and join Westpac as a Consumer Connect Banker .
What’s the role?
There are multiple Full-time, Permanent roles onsite in Melbourne commencing 6 th of October 2025.
Deliver exceptional customer service and support Westpac customers with their banking needs. Resolve inquiries efficiently, promote products, and contribute to a positive customer experience. This is an entry level opportunity, open to a variety of customer service backgrounds. Westpac offers full time paid training + Careers opportunities with Australia’s oldest bank
What do I need?
Your journey will begin on 6th of October 2025 as a Consumer Connect Banker, you’ll be the friendly voice guiding our customers through their banking journey. You’ll handle a variety of customer inquiries, from simple account balances to complex product-related issues. Your exceptional communication skills will be essential as you build rapport and resolve customer concerns efficiently.
We're searching for customer service superstars eager to kickstart their career with a reputable bank. Specifically, we're looking for individuals who possess:
- At least 12 months of customer service experience (any industry)
- Thrive in a corporate and professional working environment
- Ability to thrive in a high-paced, KPI-driven environment
- Genuine interest in Banking and Financial Services
- Availability to work on a 40-hour rotating roster, covering shifts between Monday – Friday 8 am – 8 pm AEST
- Willingness to commute and work onsite at our Melbourne office
The office operates across 7 days, Monday to Friday with rotating shifts scheduled between 8 AM and 8 PM AEST.
Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .