About BDO
At BDO Australia, our why is ‘empowering people, realising possibilities’. One way we bring this to life is by hiring and developing exceptional talent, to deliver on our wide array of audit, tax and advisory services.
About the Role
As Credit Officer, you will be responsible for collecting outstanding fees, including discussing individual circumstances and negotiating payment plans.
Reporting directly to the Credit Manager, you will be responsible for managing your own debtor portfolio and will work closely with internal stakeholders across all levels, including partners and executive leadership.
Key Responsibilities
Maintain an assigned debtor portfolio, engaging professionally with clients in accordance with firm policies.
Maintain accurate records of collection activities and all communications, including those with clients and internal stakeholders.
Meet with partners to address outstanding accounts and make recommendations as needed.
Escalate accounts as appropriate, including recommending credit provisions, work stoppages, final demands, or referrals for legal action.
Work with Partners to ensure credit practices align with firm standards and policies.
Assist with processing adjustments and reallocations.
Resolve client fee queries within agreed timeframes, in accordance with firm policy.
Manage the Accounts Receivable mailbox, delivering prompt and courteous responses to clients.
Contribute to ad hoc credit and administrative tasks as required.
Ensure strict compliance with the Privacy Act 1988.
This role can be based in Brisbane, Adelaide or Perth. We would also consider Melbourne or Sydney for the right person.
About You
Strong written and verbal communication skills with a professional telephone manner.
Excellent customer service, negotiation and dispute resolution abilities.
Ability to build rapport and influence decision-making.
Confidence in working with senior stakeholders, including executive leadership and.
Strong time management and organisational skills.
Demonstrates initiative and a proactive approach.
Ability to work both independently and collaboratively in a fast-paced environment.
Capable of taking direction and following instructions accurately.
Desirable
Intermediate to advanced Microsoft office skills – Excel and Outlook in particular.
Experience in a similar role/background.
Experience in Professional Services is highly regarded.
Why BDO?
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, free breakfast, employee referral rewards, study, and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive). We are proud to be recognised as an Inclusive Employer by the Diversity Council of Australia and an Employer of Choice by the Workplace Gender Equality Agency (WGEA).