Job description
Job Summary:
We are seeking an experienced and friendly Dental Receptionist to join our team at Your Family Dentist. The ideal candidate will have prior experience in a dental office setting and possess strong administrative skills, exceptional customer service, and the ability to manage a busy reception area. As a Dental Receptionist, you will be the first point of contact for patients, ensuring a smooth and welcoming experience from check-in to check-out.
Key Responsibilities:
- Greet patients warmly and ensure they feel comfortable and welcome.
- Answer phone calls, schedule appointments, and handle patient inquiries.
- Confirm appointments and manage patient records using dental software.
- Verify insurance information and assist patients with billing inquiries.
- Prepare and maintain patient files and ensure they are up to date.
- Coordinate with the dental team to ensure efficient patient flow.
- Process payments and maintain accurate financial records.
- Ensure the reception area is tidy, organized, and well-stocked with necessary materials.
- Handle patient complaints or concerns in a professional and compassionate manner.
- Assist with general office tasks, such as filing, faxing, and managing correspondence.
Job Types: Full-time, Casual
Pay: $60,000.00 – $85,000.00 per year
Work Authorisation:
- Australia (Preferred)
Work Location: In person