Executive Officer
Clerk Grade: 11/12, base salary starting at $149,739 - $173,174 plus superannuation
Employment Type: Ongoing, Full-time opportunity
This role sits within the Strategy, Commercial & Risk Division at NSW Telco Authority (NSWTA)
Location: Sydney or Gosford, Hybrid (in line with DCS policy)
About the team
The Office of the Executive Director of the Strategy, Commercial & Risk Division is seeking an enthusiastic, strategic, initiative-driven Executive Officer to provide high-level executive, strategic and operational services to achieve organisational objectives.
Your day-to-day:
- Your typical day will involve a variety of tasks to support the delivery of NSWTA’s strategic objectives as set out in the Operational Communications Strategy 2023-2030, Corporate Plan, NSW Digital Inclusion Strategy as well as projects, programs of work and initiatives, including:
- Establishing project plans and delivering strategic initiatives to support the overall delivery of NSWTA’s Operational Communication Strategy 2023-2030
- Monitoring and reporting against strategic, commercial and risk-based KPIs
- Drafting and preparing input on technical subjects into plain language for briefings such as Ministerial updates, executive briefing notes and Cabinet submissions
- Drafting and reviewing correspondence on technical subjects such as telecommunications, P25 technology, regulation, procurement and risk
- Leading the implementation of stakeholder and customer-centric practices, systems and procedures to improve efficiency and outcomes
- Proactively identifying and managing risks and issues, and appropriate mitigation strategies with senior leaders
- Coordinating and facilitating governance meetings to ensure initiatives are on track for delivery
- Building and maintaining positive internal and external relationships to support the delivery of customer-centric programs of work
To be successful in this role you will demonstrate:
- Relevant qualifications, experience and knowledge of project management and executive support practices
- An understanding of the role of NSW Telco Authority (NSWTA) including its emergency management remit
- An understanding of the operation of the Public Safety Network (PSN), P25 technology, Public Safety Mobile Broadband and NSWTA’s customer base
- Knowledge of telecommunications networks in Australia and the regulatory environment in which they operate
- An understanding of NSW Emergency Services Organisations and their mission-critical requirements
- Experience in providing high-level executive support to senior executives and balancing competing priorities based on customer requirements
- Accountability for driving and leading the implementation of organisational initiatives
- Experience in providing expert strategic advice to senior leaders
- Experience in developing high quality briefings
- Passion for building and maintaining collaborative relationships with internal and external stakeholders using effective communication
- Initiative, a can-do attitude, be independent, organised and display problem-solving strengths
- Experience in using finance related software (e.g. SAP GUI), record management tools (e.g. TRIM and SharePoint) and other project management tools (e.g. Altus and Power BI Dashboards)
- Discretion and confidentiality in handling sensitive information.
To apply:
Please click 'Apply' and follow the steps to submit your application for consideration.
Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Katerina Xenos via katerina.xenos@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday, 8th August 2025 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact katerina.xenos@customerservice.nsw.gov.au or 02 9494 8351.
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