Nestled in the stunning Yarra Valley, Peppers Marysville is part of the renowned Accor group, offering 100 stylish rooms that combine modern comfort with natural beauty. Our riverside restaurant, Andiamo, and versatile event spaces make us a popular choice for both leisure and business travellers.
We’re looking for an experienced Front Office Manager to lead our front office team, ensuring smooth daily operations and delivering exceptional guest experiences. You’ll play a vital role in motivating the team and setting the standard for personalised service.
This is a fantastic opportunity to manage a key part of a vibrant hotel, in one of Victoria’s most scenic locations, where you can make a real impact and help create memorable stays for every guest.
Job Description
As the Front Office Manager, you’ll play a key leadership role in ensuring smooth daily operations, optimising revenue opportunities and maintaining exceptional guest service standards. If you're a hands-on leader who thrives in a fast-paced environment and enjoys building a supportive, high-performing team, this is your opportunity to shine.
Key Responsibilities:
- Lead and inspire the Front Office team to deliver consistently outstanding, guest-centric service.
- Partner with the General Manager to achieve financial and performance targets, including RPS, NPS, loyalty metrics, and upsell goals.
- Oversee team development through training, coaching and effective rostering, fostering a positive and service-driven culture.
- Streamline front desk processes, including check-ins, check-outs and room allocation, ensuring alignment with brand standards.
- Prepare occupancy forecasts, revenue reports and performance insights to support informed operational decisions.
Qualifications
Our ideal candidate will have:
- 2+ years proven experience in front office or hospitality management.
- Strong leadership, communication and relationship-building skills, with a focus on coaching and developing high-performing teams.
- Excellent problem-solving, organisational, and multitasking abilities to manage daily operations efficiently.
- Proficiency in property management systems and reservation software (Protel experience desirable)
- Ability to handle guest inquiries professionally while maintaining exceptional service standards.
- Flexible availability to work rotating shifts, including weekends, evenings, and holidays.
Additional Information
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
- On-site we offer car parking, duty meals and laundry services
- Immediate access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.