Position Purpose : Deliver World Class Service to our clients through the provision of Implementation and Consulting services. Responsible for planning, monitoring and managing the delivery of a portfolio of projects to meet agreed deliverables, scheduled timeframes, and allocated budgets.
Key Responsibilities :
- Develop a comprehensive implementation plan for all projects in line with ADP's methodology (includes deliverables document and project management plan).
- Delegate and manage tasks and responsibilities to project team members.
- Manage issue resolution and follow-ups for all projects.
- Manage the ongoing quality of deliverables.
- Attend and chair project Steering committee meetings
- Ensure billing is in accordance with contractual arrangements.
- Monitor project costs, milestones and invoicing to recover costs as they are incurred and forecast and variation.
- Escalate issues to the Implementation Leader on a periodic basis or as required
- Manage project post implementation review process and coordinate agreed actions with the Implementation Leader
- Provide guidance and facilitate communication to stakeholders regarding the implementation of deliverables, project concepts, and schedules to ensure management of client expectations.
- Setting ground rules with client's Project Manager for the project according to the ADP Project Management Methodology
- Establish and maintaining project files, according to the ADP Project Management Methodology.
- Ensure Client requirements are clearly communicated and understood.
- Delegate tasks and responsibilities to project team members
- Follow up and monitor delegated tasks and responsibilities and ensure compliance with ground rules and milestones.
- Liaise between the client and ADP Client Services, including Client Project Manager, project team members, ADP Client Service leaders and Sales consultants.
- Manage client project expectations. Provide an escalation point for project issues
- Foster team work and ownership of team tasks
- Manage internal interpersonal issues
- Manage the ongoing quality of service provided
- Identify and apply improvements for implementations and methodology.
Experience:
- 3 - 8 years of experience working in a complex operational/implementation/service delivery role.
- Demonstrated experience in a Project Management role.
- Payroll Implementation experience.
- Planning and resource scheduling skills or experience
- Ability to manage and lead a team of people
- Ability to write project documentation including
- Written plans
- Timetables
- Gantt charts
- Implementation plan / Change Management plan
- Risk assessment plan
- Project budget
- Cost-benefit analysis
- Statements of work for suppliers and service providers
- Quality assurance report.
Qualifications /Certifications :
Tertiary qualification in a related field.
3-5 years Systems Implementation Experience
PMBOK or other PM Qualifications
Membership of PMI or AIPM.