About Us
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the `Courts Group'.
Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
VCAT
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
Rental Dispute Resolution Victoria (RDRV); a new and free VCAT service will assist renters and rental providers to resolve disputes at the earliest possible point, regarding rent increases, repairs, and bond and/or compensation matters.
About the Role
This role sits in a team of Resolution Coordinators responsible for end-to-end case management of applications made to the Resolution Team. The Listings Coordinator is responsible for scheduling hearings, managing Tribunal resources to deliver timely case-flow, developing and maintaining a roster for VCAT member activity, and is the key contact for hearing queries and concerns from Members and staff.
The Listings Coordinator will be required to build and foster positive and productive relationships with Members and staff, provide solutions to address resource concerns and maintains in-depth knowledge on resource suitability. In addition, the Member / Listings Coordinator will manage a small case load of their own and use technical expertise and knowledge and apply problem solving techniques to help parties achieve outcomes. This includes providing relevant and high-quality procedural advice to parties, arranging warm transfers to external agencies, and compliance checking and preparing cases for formal hearing (where required).
The Coordinator is expected to work closely with team members and Tribunal Members to build their own capability and contribute to the continuous improvement of the Resolution Team's operational processes.
The role is responsible for:
- scheduling and coordinating hearings in line with case-flow management principles and VCAT service delivery requirements
- proactively identifying and acting on priority and urgent matters and providing procedural advice and support to internal stakeholders and VCAT users on matters relating to the scheduling of VCAT hearings
- managing and negotiating resources in a complex environment, to effectively coordinate VCAT hearings
- managing and negotiating resources in a complex environment, to effectively coordinate VCAT hearings
- undertaking end-to-end case management of matters from the initial conversation to outcome
- developing and maintaining strong relationships with internal and exteral stakeholders
- exercising delegated functions subject to the direction of the Principal Registrar
About You
The ideal candidate will be required to demonstrate:
- the ability to understand and apply complex legislation
- ability to work with and communicate effectively with a wide range of users
- experience in a service delivery environment
- strong communication skills with the ability to influence others
- continous improvement skills; offering ideas and encouraging othrs to do the same
- ability to work co-opereatively with others and lead approaches to achieve team objectives
You will be an accredited mediator or have a willingness to be undergo mediation training and accreditation to provide mediation services (accreditation will be arranged by VCAT)
How to apply
Click the `Apply Now' button, ensuring you include the following in your application:
- resume
- a short cover letter
Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.