Placement Officer

Acknowledge Education (AE), established in 1883, is one of Australia’s oldest and most adaptable education providers. With a legacy of innovation and being the first to offer specialist business training and introduce typewriters to the Australian workforce. AE has grown into a multi-sector institution. Now part of the UP Education Group, AE delivers ELICOS, VCE, Vocational, and Higher Education programs across Health, Human Studies, Engineering Design and Construction, and Tourism and Hospitality throughout Australia.

The Placement Officer holds a vital position within Acknowledge Education (AE), overseeing the effective coordination of student placements into meaningful and compliant learning opportunities. This role requires exceptional attention to detail, strong communication skills and a steadfast commitment to meeting regulatory standards

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  Coordinate Student Placements: Manage end-to-end placement processes including student interviews, document verification, matching students to agencies, and scheduling interviews using AE's placement systems.

• Ensure Regulatory Compliance: Review and verify student documentation to meet compliance standards and escalate issues such as placement breakdowns or at-risk students to the Course Coordinator.

• Communicate Effectively: Maintain high-quality communication with students and agencies through calls, emails, Moodle, and AE platforms, including responding to queries and issuing placement confirmations and completion letters.

• Maintain Accurate Records: Keep all student, agency, and placement data up to date in AE systems (e.g. InPlace), support system efficiency initiatives, and participate in process improvement projects.

• Support Student and Agency Satisfaction: Enhance satisfaction levels through responsive service, timely placement offers, and effective issue resolution, contributing to positive survey outcomes and agency relationships.

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  Experienced in Education or Customer Service: Minimum of 3 years’ experience in education or a customer-facing environment, with a demonstrated ability to support student or client needs effectively.

• Independent and Collaborative Worker: Proven capability to work autonomously while contributing positively to team goals in a dynamic, high-volume setting.

• Organised and Communicative: Strong organisational skills and excellent verbal and written communication to manage tasks, timelines, and stakeholder expectations.

• Tech-Savvy and System-Ready: Familiarity with placement management systems such as InPlace, and a willingness to undertake training on new platforms and technologies.

• Compliance-Focused and Adaptable: Committed to regulatory compliance, with the flexibility to manage changing priorities and multitask under pressure.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.