Release of Information Officer

Are you looking for a rewarding career that allows you to combine your professional skills and passion to deliver excellent customer service to people in a large modern hospital? At the same time as working with a dedicated, small, friendly and tech-savvy medicolegal team, in a health record related working environment?

An exciting opportunity exists for a highly motivated person to become a Release of Information Officer and join the Medicolegal Section of our Health Information Service team.

As a member of the Medicolegal team your responsibilities will include:

• Handling complex enquiries and requests to provide timely assistance and responses via telephone, fax, email and paper while working on Reception.
• Provide clear spoken and written communication while dealing with enquiries from lawyers, doctors, patients, relatives, insurance companies, Police, Coroner, Forensic Medicine and many other professional and public persons.
• Supporting excellent customer service with the provision of electronic and paper health information to internal and external clients in a legal, accurate and professional manner.
• Maintaining departmental processes including completion of medicolegal Excel spreadsheets, folders of downloaded documents, creation of medical record files using multiple electronic systems, and excelling in the use of Adobe tools.
• Application and understanding of Privacy legislation, medical terminology and hospital policies and procedures.
• Organising and completing medicolegal paperwork with accuracy and attention to detail.
• Participating in performance improvement activities.
• Assist the department where required in other areas, such as scanning documents.

Northern Beaches Hospital is a fully licensed private hospital, providing care to public and private patients from an outstanding facility with a large range of quality services provided by exceptional nurses, doctors and staff.

Essential Criteria:

• Demonstrated experience working in a fast-moving department or office, with customer service skills and with the responsibility of maintaining patient or client records and associated documentation.
• Demonstrated computer literacy and keyboard skills, touch typing a bonus, including knowledge of online patient/client administration systems, email systems and Microsoft 365.
• Demonstrated skills in accessing, updating and downloading data from computer based information systems, eg electronic medical records.
• Demonstrated high standard of organisational skills, including ability to prioritise and achieve deadlines with exceptional attention to detail and ability to spot inconsistencies or errors
• Understanding of data confidentiality and compliance with relevant legislation.
• Ability to work well as part of a team, have a flexible attitude, be able to communicate on many levels, with the ability to follow instructions and ask for assistance if required.
• Demonstrated experience of good telephone manner and ability to deal with difficult or challenging personalities, while maintaining a professional and calm attitude.

If you meet all the above criteria and have a special interest in working for an organisation that delivers outstanding care and service to patients and stakeholders, please apply using the ‘Apply for job’ button.

For further enquiries: Astiness Bazos, Chief Health Information Manager, 02 9105 6201

Applications close: 23 September 2025