General Information
Team:
Garradin PortfClose date:
Saturday, 05 July 2025Working pattern:
Full timeContract Type:
PermanentLocation:
SydneyDepartment:
32 - 32 GarradinDescription & Requirements:
Bravura’s Commitment and MissionAt Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.
As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers.,
About The Role
Based out of our Sydney, Melbourne or Adelaide office, the Senior Support and Client Delivery Manager is responsible for ensuring effective processes and governance across Client Service. Reporting to the Head of Account Management, driving delivery and support of critical service, enterprise application and tools within budget, time, scope and quality expectations.
What You’ll Do
- Create and maintain the service strategy
- Identify and execute opportunities to improve the efficiency and quality of helpdesk and support process
- Manage financials for all projects, budget forecasting and P&L for portfolio of clients
- Coordinate resourcing, tracking and managing activities and deliverables to achieve outcomes
- Manage contract operations and financial performance and ensure services meet client and supplier contract obligations within SLA and drive ongoing service optimisation.
- Work closely with the Product Manager to define the product vision and Product Manager and Enterprise Architect to ensure alignment with the technical and business strategy.
- Organise, equip and assess team’s go to market readiness, identify gaps and build plans to ensure the team is equipped to support business goals
- Support Sales team in developing product specification and quote activities
- Maintain strong client relationships, improve client satisfaction and align the service strategy to clients needs
- Coach and motivate service delivery managers and staff to increase service and staff performance and end user satisfaction
Unleash your potential
To be successful in this role, your background and experience will include:
- 5+ years of experience in a similar role leading services and support and driving operational excellence
- Release management and build experience, understanding the impact of delivering complex software change to clients in a production operating model
- Experience in enterprise software implementations, business management, IT, systems integration consulting, and design.
- Experience monitoring and analysing service and operational performance metrics and costs for profitability
- Proven ability to effectively prioritise work and make release content decisions, understanding the impacts and needs of clients.
- Strong understanding of client support processes, tools, and metrics, with a demonstrated commitment to success
- Demonstrated ability to manage, lead, inspire, and develop high performing teams
- Excellent interpersonal and communication skills, able to build strong relationships and influence stakeholders across all levels
Working at Bravura
Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development.
- Competitive salary and employee benefits scheme
- 2 paid volunteering days and a range of community-based initiatives to get involved in
- Parental (including secondary) leave policy
- Flexible Hybrid workplace as we value work life balance
- Bravura Leave day – to celebrate events that are important to you.
- Generous reward and recognition programs
- A friendly, social and supportive global team that thrives on delivery & embraces diversity
So, what’s next?
We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you.
Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.
All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.