Service Coordinator

Why You Will be Excited About This Role

Ready to be the driving force behind Western Australia’s premier roofing operations? As our new Service Coordinator at Hi-Point Roofing, you’ll step into a role where your organisational talents and customer service excellence will directly impact thousands of residential and commercial projects across Perth.

Why You Will Like Working Here

Hi-Point Roofing is part of Australia’s leading construction, property and finance company known as the ABN Group. The group employs 1,800 people, 2,500 independent construction contractors and more apprentices than any other builder in Australia. Hi-Point Roofing is a well-established customer focussed business that takes pride in exceeding their customer expectations on quality, reliability, and customer service. As part of our dynamic team, you’ll work in an environment where initiative is rewarded, and professional growth is actively supported.

Our employee benefits include:

• In-House Discounts: Exclusive discounts to enjoy
• Flexibility: Work arrangements tailored to support your work-life balance
• Career Growth: Opportunities to elevate your career within a thriving organization
• Wellness Focus: Dedicated programs to nurture your well-being
• Health Coverage: Access discounted private health insurance
• Parental Leave: Paid leave for both primary and non-primary carers

What You Will Be Working On

Your role goes far beyond traditional coordination, you’ll be the crucial link between our construction teams, stakeholders, and clients. Here’s what makes this position unique:

You’ll be the first point of contact for all service inquiries, ensuring exceptional customer experiences while maintain operational efficiency. This includes:

• Managing incoming service calls and email inquiries with prompt, professional responses
• Coordinating with Roofing Supervisors to schedule and optimise service delivery
• Overseeing materials ordering and fall protection equipment requirements
• Creating and maintaining detailed service reports and documentation
• Building strong relationships with subcontractors and managing work orders efficiently

What Type of Person Will Be Successful

You’re a natural problem solver who thrives in fast-paced environments. With strong communication skills and a knack for staying organised, you’re always on top of things. You bring a keen eye for detail and the ability to manage multiple tasks with ease. If this sounds like you, we’re looking for someone who also has:

• Strong organising and time management abilities
• High attention to detail and accuracy
• Ability to interpret building plans
• Proficient computer skills in Microsoft Office suite
• Experience in a similar role or in residential construction is advantageous

How To Apply

Ready to take your coordination career to the next level with Perth’s leading roofing company? We encourage you to submit your application today.