About Us:
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Position Overview:
This is a fully onsite role based out of our client offices in North Sydney. You’re an experienced onsite 2nd Line Support Engineer residing in Australia. You’ve been in this type of role or perhaps a field engineer role previously, providing deskside/drop-in/onsite support. You have developed strong analytical and technical skills in dynamic business environments. This means working with latest technologies and supporting users with your high-level customer support skills, is something you enjoy.
Duties and Responsibilities:
- Working at our Client Site in North Sydney potentially acting as the sole Support Services Engineer for that client or as part of a team.
- Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism.
- Meeting your SLAs (“Service Level Agreements”) through troubleshooting, maintaining, and supporting a wide range of technical challenges.
- Taking ownership of your tickets with a customer focused attitude and being constantly involved in collaboration with the rest of the team.
- Gaining relevant qualifications and accreditations to further develop your skills (And we’re happy to be able to provide this for you).
- Understanding the importance of problem ownership and client success and aiming for top rated client feedback.
- Understand the interoperability of the tech you are supporting on.
Qualification and Experience:
- Microsoft operating systems (Win 10/11/Server).
- Office 365 administration including Exchange Online (message trace), Teams (phoneline, group setup), OneDrive (Sync issues).
- Cloud: Azure - foundational knowledge of cloud concepts, services and management.
- Active Directory - experience in administration - user creation, permissions, group membership, group policy, OUs.
- Mobile Device Management – Policies, MFA, general admin.
- Anti-Virus.
- LAN/WAN networking equipment, routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
- Hands on familiarity with PC/laptop hardware.
- Enrolling devices in Microsoft Intune via SCCM.
- User support for Azure Virtual Desktop (AVD) assisting end-users with troubleshooting, resolving technical issues, and ensuring a seamless virtual desktop experience.
- Linux experience is highly desirable
Nice to Have:
- Virtualisation.
- Formal IT qualification, ideally Azure, MCSE/MCITP or multiple MCPs advantageous.
- SharePoint (permission/access issues).
#LI-Onsite
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
