About the role
- Team Global Express is seeking an Administration Manager in Mount Isa. This is a Full Time Permanent Position, Monday to Friday.
- Ensure all branch administration and customer service tasks are attended to accurately, consistently and comprehensively.
- Supervise the local Administration team to ensure team productivity and performance meets business expectations and standards.
- Ensure that all data entry, processing and reporting tasks assigned to Administration are attended to promptly, accurately and within deadlines, with a focus on minimising errors and opportunities for revenue/cost leakage.
- Oversee branch administration functions to comply with operational standards and KPIs, including that all tasks are attended to promptly, accurately and in accordance with directives.
- Professionally and conscientiously lead, instruct, set an example for and support team members as delegated, including planning and facilitating ongoing training and development of team members to improve productivity, decrease error rates, promote cross-training, maintain morale, mitigate the impact of absences and reduce staff turnover.
- Liaise with the Branch Manager to identify and resolve any problems, performance failures and/or issues relating to procedures or personnel, and actively contribute to process enhancements and improvement.
- Diligently attend to in-person customer queries to facilitate the best possible customer experience.
- Align with Team Global Express’ quality standards, disciplines and policies at all times.
- Be aware of and enforce compliance with all Occupational Health and Safety requirements and undertake appropriate action to identify and reduce potential risks on an ongoing basis.
- Attend to other duties as deemed necessary and delegated by Management.
- Assist with ordering of stationery, uniforms, equipment and office supplies
- At Team Global Express, 82% of our employees find our salary offerings to be competitive or above industry standards. That’s why we will provide the successful applicant with a Location Allowance in addition to our base salary offering.
What you’ll bring
- Experience with supervising an office to maintain an organised and optimal administration team and environment.
- Ability to effectively direct and lead by example to promote a productive and harmonious team-based operation.
- Experience dealing with transport subcontractor and customer service queries and disputes.
- Knowledge of transport industry (ideal but not mandatory)
- High level of competency with Microsoft Office (Outlook, Word & Excel)
- Strong keyboard skills
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ .
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
