The Administration Officer provides vital operational support across Central Craft’s programs, retail outlet, membership services, and events. This role ensures smooth day-to-day operations, effective volunteer coordination, accurate financial and membership record-keeping, and excellent customer service. Key focus areas include:
● Managing workshop, gallery, and shop transactions through the Shopify POS system.
● Supporting members and coordinating volunteers.
● Assisting with event delivery and promotion.
● Undertaking general administration, finance processing, and database management.
Salary Band: $31.25-$39.20 per hour which includes 25% causal loading
plus 12% super.
RESPONSIBILITIES
1. Program Delivery
● Assist management staff and/or the Management Committee with daily operations of the retail outlet.
● Train and support shop volunteers (or delegate training as required).
● Coordinate and maintain the volunteer roster.
2. Administration and General Duties
● Provide or delegate POS training for shop volunteers.
● Assist in retail shop marketing and promotion under the direction of management staff.
● Facilitate the shop display and delegation of visual merchandising.
● Assist with reordering of office and studio stock and supplies.
● Maintain craft seller, membership and FOB-key databases.
● Upload and maintain craft seller inventory in Shopify.
● Respond to phone, email, and in-person enquiries.
● Distribute mail.
● Deposit weekly cash sales into the bank account.
● Undertake other administrative tasks as directed.
3. Financial
● Process stock orders and maintain inventory records.
● Prepare monthly craft seller payments.
● Process banking and perform bank reconciliations.
● Generate monthly financial and sales reports.
● Assist with preparing reports for funding bodies as required.
4. Event Support
● Provide administrative and logistical support for activities and events in the annual program including (but not limited to) workshops, exhibitions, venue hires, and special events.
● Assist with preparation of promotional materials, price lists, catalogues, and press releases.
● Support the coordination of venue hire bookings, including: ○ Ensuring spaces are clean, safe, and ready for use.
○ Conducting venue inductions with hirers, including briefing on equipment, safety, and facilities use.
○ Completing pre- and post-hire condition reports in consultation with hirers.
Qualifications and Key Selection Criteria:
Essential
● Demonstrated experience in administration.
● Ability to coordinate diverse functions and meet client needs.
● Problem-solving and sound decision-making skills.
● Ability to manage workloads across multiple priorities.
● Self-motivation and effective time management.
● Working knowledge of Shopify POS and Xero finance systems.
● Passion for the arts and crafts.
Desirable
● Basic graphic design skills (e.g. Canva).
● Experience with social media for business promotion.
● Experience coordinating volunteers or managing rosters.
● Familiarity with occupational health and safety requirements in workshop or studio environments.
● Photography skills for documenting retail stock, exhibitions, or events.
● Experience in retail or gallery operations, particularly in the arts or creative industries.
● NT Driver’s licence.
HOW TO APPLY
Please send a resume and cover letter answering how you meet the key selection criteria to [email protected].
No application cut-off, the job will be filled when we find the right person so don't wait!
Job Type: Casual
Pay: $31.25 – $39.20 per hour
Expected hours: 6 – 10 per week
Work Location: In person
