Branch Concierge - Mandurah

Concierge – Mandurah Branch

See yourself in our team

The Retail Bank is the public face of CommBank — in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role, you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you interact with. You’ll be the first point of contact in the branch, helping customers feel welcome and supported, and guiding them to the right solutions — whether that’s self-service, digital banking, or a specialist team member.

We’re looking for someone who brings initiative, curiosity, and a proactive mindset — someone who sees the bigger picture and is ready to contribute meaningfully to the team and customer experience.

More specifically, you will:

• Build a personal connection with customers through meaningful conversations
• Help customers use our in-branch technology and digital banking options
• Respond to customers’ transactional needs, ensuring they leave satisfied
• Identify opportunities to improve service and support team efficiency
• Participate in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback and take action to improve service

We’re interested in hearing from people who:

• Ask the right questions and find the right solutions, placing the customer at the centre of everything they do
• Bring a passion for service excellence and a proactive approach to supporting both customers and colleagues
• Thrive in a busy, commercial environment and enjoy thinking ahead
• Are comfortable working independently while contributing to team success
• Have a genuine passion for doing the right thing and making a positive impact

If this sounds like the role for you, we’d love to hear from you.
Apply today!