About us
At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities, and our employees. We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. Our people and their jobs are as diverse as the communities we serve.
Your role will involve:
Join Sydney Water’s Digital Business Programs (DBP) team and help transform how our customers and employees experience digital services. As a Business Analyst, you’ll be at the heart of our digital evolution—driving the design and delivery of customer, business, and corporate systems that make a real impact.
In this role, you’ll build strong relationships with users and stakeholders, using data-driven insights, research, and direct engagement to understand their needs, preferences, and pain points. Your work will shape digital products and initiatives that are not only functional but truly user focused.
Your key responsibilities will include:
- Engage effectively with business and digital stakeholders and with consumers (users) of the proposed solution
- Outcomes elicitation and analysis
- Identify and analyse outcomes desired including needs, preferences and pain points and communicate the impact of constraints (including solution, schedule and budget).
- Uncover opportunities to leverage new technology capabilities
- Confirm that the solution(s) delivered address the needs identified and deliver the business outcomes in the Business Case.
- Align delivery to business capability and technology roadmaps.
- Digital requirements scope
- Systems integration requirements
- System functional requirements
- Digital analytics requirements
- Currents system/program impact analysis
- Technology impact and feasibility
- Knowledge of technology concepts
- UX/CX techniques and frameworks
- Systems Integration Testing (SIT) input
- Operational Acceptance Testing (OAT) input
- Conceptual data analysis (for input into data modelling)
Applicants must be Australian Citizens or Permanent Residents.
Dive into Our Great Benefits:
Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. You will need to work from office three days and two days from home. Base location is Parramatta for this role, however, you will be required to support work from North Ryde and Homebush as well based on project requirement.
24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
Qualifications:
- Minimum of 3 years’ experience in formal Business Analysis methods on projects and initiatives varying in size, complexity, ambiguity and abstraction.
- Apply industry standard business analysis frameworks, methods, tools and techniques.
- Business Analysis Body of Knowledge (BABoK)
- Process modelling to BPMN standard
- Business Analysis within Waterfall / Agile and Scrum methodologies
- Stakeholder workshops/interviews
- Service Blueprints
- Conceptual data modelling
- The proven ability to:
- Explain business and technical concepts in simple terms
- Learn a new domain very quickly and teach aspects of the domain problem and solution to business and technical stakeholders
- Write effective business scenarios, requirements documentation and conceptual & functional design documentation
Closing date: 9th Sep 2025.
For more information, you can contact [email protected]
At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.
Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.
