General information
Name Business Implementation Lead (Government & Identity Solutions) Site / Location Melbourne Support Centre Ref # 12373951 Entity Australia Post Opening Date 04-Aug-2025 Suburb Richmond Work Type Permanent Full TimeDescription & Requirements
Help us deliver a better tomorrow
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
Reporting to the Senior Portfolio Manager – Government & Identity Solutions, the Business Implementation Lead (Government & Identity Solutions) will work closely with Product Managers to execute operational plans, manage resource allocation, and support the deployment of initiatives that drive product and service adoption.
In this dynamic role, you'll also support day-to-day operations with a customer focus, including resolving payment issues, managing compliance and feedback, and coordinating updates across systems . You'll look for improvement opportunities and assist with product releases, billing, and purchase orders, while triaging technical issues, and responding to incidents raised by agencies or helpdesks. It's a hands-on opportunity to take ownership of projects and grow your skills in a collaborative, fast-paced environment.
What you’ll deliver with us
- Collaborate with teams across Marketing, Sales, Operations, and Risk to align program execution with business priorities and customer needs.
- Manage change requests by assessing impact, coordinating implementation, and ensuring alignment with program objectives
- Lead the resolution of program-related incidents, ensuring timely and effective responses to minimize disruptions and maintain customer satisfaction.
- Manage updates to policies and procedures while supporting regulatory and compliance activities to meet industry standards.
About you
We’re looking for someone with experience or interest in government or identity-related work, who thrives on problem-solving and takes initiative. You’ll be well supported by the team, yet confident working autonomously, asking questions, and navigating ambiguity with resilience and curiosity.
You’ll also need
- Proven ability to build and maintain strong working relationships across diverse stakeholder groups.
- Demonstrated experience navigating complex stakeholder environments with confidence and professionalism.
- Exceptional attention to detail, with a commitment to accuracy and quality in all aspects of work.
- Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
How we’ll deliver for you
- Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.
- We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
- We offer a great range of benefits, including a focus on work-life balance & career development opportunities, and exclusive discounts through our Post Perks program.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].
See and hear more about what it's like to work in business support with us:
