Business Operations Specialist

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

The Business Operations Specialist provides team support and coordinates business activities across the Operational Excellence function. Working closely with the EGM Operational Excellence and Leadership Team, this role proactively supports with operational activities including the monitoring and reporting on progress against strategic plan, budget, operational performance and engagement. We are seeking someone with excellent time management and communication skills to support a dynamic and fast paced team. 

Typically, in this role you will: 

• Act as the primary coordinator on behalf of the Operational Excellence Leadership Team (OpEx LT)
• Facilitate and support team-wide events, including All In sessions and the well-being events calendar 
• Work closely with the EGM and LT to monitor and report on progress against the portfolio plan, divisional business plans, budget, customer satisfaction, and engagement
• Contribute to the successful delivery of projects in alignment with the portfolio roadmap
• Assist with recurring business processes such as budget planning, KPI monitoring, and portfolio planning preparation
• Manage Op Ex calendar of events to facilitate transparency of key activities and priorities across the portfolio
• Work with EGM and LT to proactively coordinate, engage key stakeholders and prepare management reports and papers including Board, COO and Executive Committee papers
• Provide general administration support to the EGM and LT including diary, meeting, travel and expense management as needed.

Qualifications

To be successful in this role, you will need: 

• Excellent organisation and time management skills
• Stakeholder engagement skills to support multiple leaders 
• Strong interpersonal skills and excellent oral and written communication skills.
• Advanced Excel skills with the ability to provide reporting for the function 
• Demonstrated ability to balance competing priorities, strong problem solving and decision-making skills
• Attention to detail 
• Ability to create presentations on PowerPoint and basic reporting skills 
• Experience in a team/project coordinator role, business manager or EA role would be valued but not essential

Additional Information

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.