For more than 30 years, the Carbone name has been synonymous with delivering great outcomes for clients.
Fostering an engaged, diverse and inclusive workforce, we are committed to driving a high performing company culture that employees will benefit from.
Description:
Carbone Lawyers is seeking a dedicated Client Intake Assistant to join our team in a full-time capacity. As a Client Intake Assistant, you will be responsible for:
- Managing all new client incoming enquiries via phone, email, and online platforms
- Collecting relevant client data
- Ensuring accurate data entry into our case management system
- Referring calls and enquiries to relevant stakeholders
- Ensuring phones are responded to expeditiously
- Preparing legal correspondence and court documents;
- General administrative tasks such as filing, photocopying, scanning, binding, etc;
- File management using our legal management software;
- Preparing and editing correspondence
Skills and Experiences:
You will ideally be currently completing your undergraduate studies and available to work full-time. You will have:
- Excellent communication skills, both verbal and written
- Strong attention to detail and accuracy
- Ability to handle sensitive and confidential information with integrity
- Experience in high volume customer service or call centre roles within a legal or professional services environment
- Adept at multitasking and managing time effectively in a fast-paced work environment
- Strong organisational skills and the ability to prioritise tasks efficiently
- A positive attitude and willingness to work collaboratively as part of a team
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