Make a difference every day with United Disability Care (UDC).
At UDC, we are dedicated to empowering people living with disabilities to live their best lives and achieve their dreams. Our teams work with a growth mindset, delivering tailored support through efficient systems and strong relationships. We are proud to be both a provider and employer of choice.
We are currently seeking a Client Service Officer to join our Service Delivery team in Robina. This role is central to ensuring seamless client experiences, accurate allocation of NDIS funds, and strong engagement with clients and stakeholders.
About the Role
As a Client Service Officer, you will:
- Liaise directly with clients, support coordinators, plan managers, and stakeholders to deliver outstanding service.
- Allocate and forecast client funding, ensuring services align with approved NDIS budgets.
- Draft and maintain service agreements, quotes, and programs of support.
- Monitor client plans, portal bookings, and upcoming plan reviews.
- Provide timely responses to intake inquiries and support leaders with documentation.
- Maintain accurate data across Carelink, SharePoint, and other systems.
- Champion continuous improvement and ensure compliance with NDIS guidelines.
What We’re Looking For
We’re seeking someone who is:
- Great with numbers – confident in allocating funds, forecasting expenditure, and managing budgets.
- Detail-oriented – highly accurate with documentation and data entry.
- Client-focused – exceptional communication skills and ability to build strong relationships.
- Organised & proactive – able to juggle multiple tasks and meet deadlines.
- Tech-savvy – comfortable with Microsoft 365, databases, and rostering systems (Carelink experience highly regarded)
Requirements:
- Minimum 2 years’ experience in administration, customer service, or stakeholder engagement.
- Strong knowledge of NDIS guidelines and funding processes (or ability to quickly learn).
- Certificate III/IV in Business Administration or similar (desirable).
- Valid driver’s licence and ability to travel locally as required.
- Current NDIS Worker Screening Check (or willingness to obtain).
Why Join UDC?
- Be part of a purpose-driven organisation making a genuine difference.
- Collaborative, supportive team culture.
- Ongoing training and development opportunities.
- Hybrid work flexibility (office + remote).
- Be paid well for your efforts - SCHADS Award Level 3 pay point is on offer + Super + Salary Packing options (for Eligible employees).
How to Apply
Ready to use your client service, numerical, and stakeholder engagement skills in a rewarding role? Apply now with your Resume and Cover Letter, showcasing your passion and strengths.
United Disability Care is an Equal Opportunity Employer. We welcome and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people living with disability, culturally and linguistically diverse communities, and LGBTQIA+ individuals. We are committed to creating an inclusive environment where people of all abilities can thrive and will provide reasonable adjustments during the recruitment process and in the workplace.
Job Type: Full-time
Pay: Up to $38.65 per hour
Expected hours: 38 per week
Benefits:
- Salary packaging
- Travel reimbursement
- Work from home
Work Location: Hybrid remote in Robina QLD 4226
