Client Services Officer
Technology Digital Services
- Continuing, full-time
- $ 75,439 to $ 86,992 per annum (HEO5)
- Plus 17% employer superannuation
- Salary packaging options are available
- (Professional Staff) 5 weeks annual leave plus Christmas week shutdown, per annum,
- Applicants must have ongoing full-time work rights (UNE will not provide sponsorship for this position)
Acknowledgement of Country
The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations. In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education. UNE emphasises its people, staff and students' growth and development. We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities. Equity, diversity and inclusion are central to the core values of UNE, and we are committed to engaging, supporting and growing a richly diverse workforce. From the Oorala Aboriginal Centre at the heart of our campus, to the inclusive organisations such as the UNE Ally Network, the UNE Womens Society, and the many international cultural groups - all will feel valued and respected at UNE. You will embody the UNE values and strive to be Open, Enquiring, Exceptional and Making a Difference. Additionally, you will be committed to achieving the goals embedded in the Future Fit Strategic Plan 2021-2030.
About the role
The Client Services Officer provides specialist knowledge and support to University staff and students for information and technology services and works closely with their team to ensure the delivery of high-quality service to the University community.
About you
To be successful in this role, you will have a high level of organisational and problem-solving skills and have the ability to apply technology effectively, to best meet client needs. You will also have excellent interpersonal and communication skills and will enjoy working in a team environment within a client focused area.
About the Group
Technical & Digital Services provides information services to the whole of UNE to support all IT activities within UNE. It provides knowledge and leadership to support the academic, research and service activities of the University by deploying IT resources, either centrally or dispersed, across the University. The Directorate works closely with the university community to understand and support their needs in meeting the university's strategic objectives.
About Armidale
Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidales natural beauty and distinct seasons make it an ideal place to live and thrive. experience
Enquiries and additional information
To discuss this role please contact Ms. Tammy Reeves, Senior Manager Client Services phone: (02) 67732567 email: [email protected].
Closing Date: Midnight, Sunday 22 June 2025
Reference No: 225093
For further information about this position, please see the Position Statement below.
Please visit for further information about this position and other career opportunities at UNE.
Please submit the following documents by clicking the Apply Now button below:
Your application should be comprised of:
- Covering letter addressing applicants suitability for the position based on key functions of the role detailed in the Position Description.
- Current CV.
Commitment to Inclusion and Diversity
UNE is committed to building a diverse workforce and strongly encourage applications from Aboriginal and/or Torres Strait Islander Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTQIA+ people
About Our Process
At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values. All applicants will be contacted and advised of an outcome. The successful candidate will be required to undertake pre-employment checks prior to commencing in this role as indicated in the position statement. Please visit our Privacy Statement to understand how your information is collected, stored, accessed and used.
National Police Check
If you are the successful candidate for this role you will be required to provide UNE with a National Police Check prior to your commencement. Please note that people with criminal records are NOT automatically barred from applying for this position (unless there is a particular requirement under law).
