- Building & Construction Other Adelaide Permanent / Full Time
10/8/2025
- Shape life-changing moments with a leading national homebuilder
- Enjoy exclusive perks: paid parental leave, lifestyle discounts & staff home pri
- Grow your career in a supportive, high-performing team culture
Love helping people through life’s biggest milestone? Join Burbank as a Customer Care Coordinator and be the calm, capable voice guiding our clients through the exciting journey of building their new home.
About the Role
This is a fast-paced, high-impact role where your resilience, empathy, and organisation will shine. You’ll be the key liaison for our South Australian customers throughout the construction phase, keeping them informed, supported, and confident every step of the way.
From coordinating site visits and walkthroughs to managing utility connections and documentation, you’ll be the glue between our clients and construction teams. It’s demanding, but incredibly rewarding, especially when you hand over the keys to a dream Burbank home.
What You’ll Be Doing
We’re more than just a homebuilder; we’re a team that supports each other and celebrates milestones together. You’ll be part of a collaborative office environment with real impact on the customer experience.
Perks include:
If you’re ready to be the steady hand guiding customers through one of life’s biggest moments, we’d love to hear from you.
For any questions or a confidential chat, reach out to our Talent Acquisition Lead: Lainie McCluskey.
About the Role
This is a fast-paced, high-impact role where your resilience, empathy, and organisation will shine. You’ll be the key liaison for our South Australian customers throughout the construction phase, keeping them informed, supported, and confident every step of the way.
From coordinating site visits and walkthroughs to managing utility connections and documentation, you’ll be the glue between our clients and construction teams. It’s demanding, but incredibly rewarding, especially when you hand over the keys to a dream Burbank home.
What You’ll Be Doing
- Serve as the main point of contact for clients during construction
- Coordinate walkthroughs, inspections, and meetings with site managers
- Respond to client inquiries and feedback with professionalism and care
- Track and resolve customer service issues, ensuring timely follow-up
- Liaise with utility providers to manage water, electricity, and gas connections
- Communicate clearly about vegetation clearing, retaining walls, and boundary builds
- Prepare and distribute client documentation including handover packs
- Maintain accurate records of communications and site visit outcomes
- Provide general admin support and contribute to office efficiency
- Build strong relationships through prompt, proactive communication
- Experience with a residential builder and understanding of the build process
- Strong customer focus and interpersonal skills
- Excellent time management and organisational abilities
- Professional written and verbal communication
- Ability to work independently and stay calm under pressure
- A proactive mindset and polished presentation
We’re more than just a homebuilder; we’re a team that supports each other and celebrates milestones together. You’ll be part of a collaborative office environment with real impact on the customer experience.
Perks include:
- Paid parental leave
- Corporate discounts across retail and lifestyle brands
- Discounts on building your own Burbank home
- Career development and internal mobility opportunities
- A supportive team culture that values initiative and ideas
If you’re ready to be the steady hand guiding customers through one of life’s biggest moments, we’d love to hear from you.
For any questions or a confidential chat, reach out to our Talent Acquisition Lead: Lainie McCluskey.
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