Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program with over 13 million members and counting. We make rewards fast and meaningful — from dream holidays and upgrades to retail, fuel, and everyday perks.
Velocity is all about smart, simple, and speedy rewards. As part of our vibrant team, you’ll help deliver unforgettable value to millions of Australians — all while enjoying the perks of working for one of the country’s most loved travel brands.
As the E-Commerce Digital Producer, you will be responsible for producing, managing, and optimising content and merchandising across our e-commerce platforms. You will report to the Digital Experience & Optimisation Lead and play a key role in delivering seamless digital experiences that engage customers and drive commercial performance.
This is a 12-month opportunity to make a large impact across the Velocity Marketplace
In addition, you will:
- Manage and maintain website content using Adobe Experience Manager and Adobe Commerce, ensuring accuracy, accessibility, and brand consistency.
- Merchandise products across online marketplaces, executing strategies to maximise conversion and sales performance.
- Plan, create, and publish engaging digital content aligned with campaign objectives and brand standards.
- Collaborate with UX and design teams to deliver intuitive, seamless user journeys, applying best practice in content structure, accessibility, and SEO.
- Liaise with development teams to support technical implementation, monitor site performance, troubleshoot issues, and drive ongoing optimisation.
- Independently prioritise and manage tasks, proactively identifying opportunities to improve customer experience and e-commerce results.
- Build strong relationships with stakeholders, contributing to cross-functional projects, testing, QA, and go-live activities.
You’ll be great in this role if you:
- Relevant tertiary qualification in digital, marketing, IT, or a related discipline
- Proven experience working with Adobe Experience Manager and Adobe Commerce
- 2–5 years’ experience managing and operating an online marketplace
- Analytical skills with demonstrated problem-solving and troubleshooting experience
- Proficiency using the Adobe stack, including: (Adobe Experience Manager, Adobe Analytics, Adobe Target and Adobe Commerce)
- Solid understanding of UX and accessibility principles, with familiarity in content and merchandising best practices
What you’ll get from us:
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the Converge digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
- Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you
Equality rules:
We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.
Ready to apply? We’re ready to hear from you. Apply now.
