In Room Dining Team Leader

NATURAL TALENT
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney is now casting for an In Room Dining Team Leader to focus on customer service and maintenance of our In Room Dining department. Collaborating closely with the venue management, this integral role will focus on creating unique and vibrant experiences for our guest.

If you are passionate about curating diverse and authentic experiences for our guests, creating memories for a lifetime, and working in team with fun-loving individuals who go above and beyond to deliver exceptional experiences to our guests then this exciting role is for you.

JOB SUMMARY

The primary responsibility includes greeting and welcoming guests, escorting the guests to their seats, managing guest requests and enquiries, supporting IRD operations, activating the IRD programming, offering IRD services, and continuously engaging with guests and talent.

CORE WORK ACTIVITIES

The core responsibilities include:

• Ensuring the cleanliness of the outlet and surrounding areas.
• Performing team leader duties and assisting the team
• Be organised and understand room movements, amenity lists, and other daily priorities to ensure a seamless operation
• Communicate effectively with the team so they can perform at their best
• Attending to guest requests and orders.
• Reporting any maintenance concerns.
• Ensure the outlet is fully stocked with guest amenities.
• Assisting the wider IRD team as required.
• Ensuring equipment and storerooms are clean and maintained.
• Using appropriate chemicals for cleaning purposes whilst ensuring safe practices are maintained.

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.