Are you a passionate advocate for workplace well-being with a knack for navigating the world of injury management? We're on the hunt for a proactive Injury Management Coordinator to join our People & Culture team in a rewarding part-time role (3 days a week)!
About the Role
This isn't just about managing paperwork; it's about making a real difference in people's lives! As our Injury Management Coordinator, you'll be at the heart of coordinating effective workplace injury and illness management, from early intervention right through to successful return-to-work programs. You'll play a pivotal role in supporting our team members through their recovery, helping them stay engaged and thrive, while also minimising the impact on our organization.
We're looking for someone who can help us elevate our injury management approach. While our People & Culture team drives our WHS space, we're ready to move beyond reactive measures. You'll have the exciting opportunity to build and refine our current processes, potentially moving us from manual systems to something more streamlined – if you love creating and building, this is for you!
Here's a snapshot of what you'll be doing:
- Holistic Coordination: Oversee all aspects of injury management, including early intervention, crafting suitable duties plans, and implementing comprehensive return-to-work programs.
- Key Liaison: Be the vital link between injured workers, their treating practitioners, managers, insurers, and rehabilitation providers.
- Compliance & Care: Ensure all workers' compensation claims are managed perfectly in line with legislation and company policy, with timely lodgement and accurate documentation.
- Proactive Return to Work: Drive early and proactive return-to-work interventions to reduce lost time and boost successful returns to pre-injury duties.
- Claims Management: Lead regular claims review processes and jump into case conferences when needed.
- Continuous Improvement: Constantly review and refine our claims management approach and processes, working hand-in-hand with the WHS Manager.
- Resource Building: Develop and maintain a comprehensive library of suitable duties to support recovery-at-work, as well as onboarding for individuals with reasonable adjustments or disabilities.
- Capability Building: Help our leaders grow their skills in managing recovery-at-work for staff with both work-related and non-work-related injuries, illnesses, or reasonable adjustment needs.
- Stakeholder Engagement: Collaborate with insurers, brokers, and regulators to achieve efficient and appropriate claim outcomes, including for historic claims.
- Trauma-Informed Care: Support psychosocial injury claims management with compassionate, trauma-informed, and best-practice approaches.
You're a compassionate and organised professional with a genuine desire to support people through challenging times. You're keen to take ownership, drive improvements, and contribute to a positive workplace culture.
Here’s what we’re looking for:
- Qualifications: You'll have formal qualifications in Rehabilitation and Recovery at Work. Relevant qualifications in Allied Health, Nursing, or WHS are a big plus!
- Legislative Know-How: Strong knowledge of NSW Workers' Compensation legislation and injury management practices is essential, and experience with VIC & QLD legislation is desirable.
- Hands-On Experience: Practical experience managing both physical and psychosocial claims is key.
- Exceptional Communicator: You possess high-level interpersonal and communication skills, with the ability to engage compassionately and professionally with everyone.
- Organised & Adaptable: You have strong organizational and administrative skills, able to juggle competing priorities with ease.
- Care-Focused Approach: You're approachable, with a strong focus on care, recovery, and compliance.
- Tech Savvy: You're proficient with reporting and claims systems (or eager to learn them, like icare or Allianz portals) and have strong skills in Microsoft Word and Excel. You'll be comfortable working with and building systems as we grow!
About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
- Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight.
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.
Applications close 1 August 2025
If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected] or call us at 0403 984893.
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected]
Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
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