Intake and Assessment Officer

Job Description

• Permanent, Part Time 22.8 hours per week
• $97,099.24 per annum (pro rata) plus Superannuation
• Join the Community Health & Wellbeing team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Collaborate with clients, families, and service providers to develop personalised care plans that align with the client’s goals, preferences, and available funding.

What you’ll be doing:

• Provide tailored, episodic assistance to eligible clients, including individuals from Aboriginal and Torres Strait Islander (ATSI) and Culturally and Linguistically Diverse (CALD) backgrounds, to identify and overcome barriers to accessing services that meet their needs.
• Conduct individualised assessments of clients, ensuring a comprehensive understanding of their needs, preferences, and challenges to create effective, person-centred care plans.
• Identify and address gaps in access to services for SAH, HACC PYP, and CHSP target groups.
• Evaluate and assess the effectiveness of the ADS intake, offering recommendations and assistance to ensure responsiveness of our actions
• Facilitate access to available services for target groups by providing initial direct support and linking clients to relevant services and programs.
• Actively promote and contribute to processes and systems that facilitate effective teamwork, communication, and collaboration across teams.
• Engage with colleagues and stakeholders by actively listening, valuing diverse perspectives, and involving others in decision-making and problem-solving.
• Take ownership of personal and professional development by actively seeking out learning opportunities, training, and feedback to enhance skills and knowledge.
• Stay informed of industry trends, updates, and best practices by reading relevant literature, attending professional networks, and engaging in external learning opportunities.

The skills and experience you’ll bring to the role:

• Demonstrated knowledge and understanding of the Aged Care Act and relevant regulations, including compliance with the Aged Care Quality Standards and legislative requirements related to assessment processes.
• Highly developed skills and experience in providing assessments to clients. 
• Ability to liaise and consult with medical, allied health and other community professionals at all levels. 
• Ability to work with and assist other staff to effectively support clients according to their individual needs and personal preferences.
• Highly developed written and verbal communication skills, with the ability to write reports and prepare correspondence.
• Ability to communicate effectively with, and gain the cooperation of Council staff, recipients and residents from a diverse range of age groups, cultures and backgrounds.
• Ability to update and maintain administrative records, policies and guidelines.
• Demonstrated ability to deal with difficult situations, resolve intra-organisational problems and present a positive Council image.
• Experience in working with diverse client groups, including older adults, people with disabilities, and those from culturally and linguistically diverse backgrounds.

Required Certifications & Qualifications: 

• Degree or diploma in a relevant field (e.g., Aged Care, Health, Community Services) or lesser formal qualification with substantial experience.
• Current driver’s licence.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.