Overview
Work Type: Ongoing - Full-time
Salary: $97,955 - $111,142
Grade: VPS 4
Occupation: Governance and risk management
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 305
About Us
The Victorian Ombudsman exists in recognition of the imbalance of power between the individual and the State, and we aim to level the playing field and protect and promote human rights.
In performing our functions under the Ombudsman Act, we oversee the actions and decisions of more than 1,000 public bodies to ensure fairness and integrity. We aim to:
- provide a timely, efficient, effective, flexible and independent means of resolving complaints
- identify, investigate, expose and prevent maladministration and improper conduct
- assist public bodies to improve the quality of their administration and complaint handling
- educate the community and public sector about our work, and their rights and responsibilities.
We focus on achieving practical and meaningful outcomes to address injustice, based on evidence and in accordance with legislation. Our independence means we do not advocate for members of the public or the public bodies we oversee.
As part of our team, you’ll contribute to our vision that Victoria is fair, where human rights are protected and promoted, people are kept at the centre of decision making and public bodies are open and accountable.
As a sworn member of Ombudsman staff, the incumbent will faithfully and impartially perform the duties of office of Ombudsman and will not divulge, except according to law, any information received in the performance of those duties.
About the Role
The Investigation Officer role works in the Investigations team and provides timely complaint handling, assessment and investigation expertise across key projects.
These may include:
- Conducting research and preparation of submissions to external bodies;
- Providing specialist advice on, or leading projects to develop internal policies, procedures and guidelines;
- Leading or assisting with investigations, complex complaints and own motion proposals.
Core to your success in this role is the ability to obtain a strong understanding of the Ombudsman Act 1973.
Please review the position description for full details.
How to apply:
Applications need to be submitted online via the ‘Apply Now' button.
To be considered for this role, you must include:
- a 1-page Cover Letter addressing the Key Selection Criteria.
- a Resume, no longer than 5 pages.
Applications close midnight Monday 25 August 2025
VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.
We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people.
VO is committed to supporting our employees work and life balance commitments. All requests for flexible working arrangements will be considered in line with operational requirements.
Employment at the Victorian Ombudsman is subject to:
- Criminal Record check
- Working with Children check
- Statutory Declaration
- Confidentiality Agreement
- Conflict of Interest check
Applications close Monday 25 August 2025 at 11.59pm
Posted
11 August 2025
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