IT Financial & Services Portfolio Manager

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Are you passionate about optimising IT financial performance and building strong vendor partnerships? In this newly created role, AFCA is seeking an IT Financial & Services Portfolio Manager to take the lead in aligning IT services, contracts, finances, and vendor relationships with our strategic goals.

You will be responsible for managing IT finances, IT contracts, IT vendor relationships, and the IT service catalogue to ensure value, performance, and alignment with AFCA’s needs, while driving compliance and maximising cost-efficiency.

You’ll work closely with IT leadership, project managers, finance, and procurement teams to ensure our IT operations are not only efficient but also strategically positioned for growth and innovation.

As a key member of the Office of the CIO, you’ll play a vital role in the smooth execution of strategic initiatives and have the opportunity to make a tangible impact on AFCA’s success.

Your responsibilities in this role include: 

IT Financial Management

• Manage and maintain budgeting, forecasting, and cost tracking across all IT functions including infrastructure, applications, support services, vendors, and projects.
• Maintain accurate records of actuals vs. budget and support regular financial reporting and variance analysis.
• Monitor IT expenditure, provide regular updates on their return on investment, and mitigate associated financial risks.
• Liaise with Finance to ensure alignment with corporate financial policies, account codes, and reporting cycles.
• Support financial modelling and planning for IT resourcing and investment cases.
• Contribute to annual IT business planning to align IT investment and spend across the IT domains and management team, ensuring expenses, vendors, project delivery, and continuous improvements are accounted for.
• Communicate IT financial and investment status and plans to internal stakeholders and senior management.

IT Service Catalogue Management

• Maintain the IT service catalogue, ensuring vendor contracts, SLAs, and licencing agreements are current, compliant, and cost effective.
• Collaborate with IT service owners to manage service lifecycle planning, including retirement strategies, requirements tracking, cost analysis, and prioritisation of new or critical services.
• Coordinate service catalogue planning with IT leadership, including tracking of status, prioritisation, funding, and approvals.
• Contribute to the communication of IT service changes and updates across the organisation.
• Contribute to and maintain IT service portfolio, vendor management policies and procedures.

 IT Vendor and Contract Management

• Maintain IT vendor relationships, contracts, SLA’s, and licensing agreements.
• Ensure invoicing workflows are accurate and comply with contractual terms.
• Support vendor performance monitoring and service improvement plans.

Portfolio Governance

• Maintain, document, and appropriately socialise the IT financial and services portfolios. 
• Ensure that all procurement activities, contracts, and service agreements comply with AFCA’s policies and legal obligations.
• Handle confidential and sensitive information with discretion, maintaining the highest standards of confidentiality and professionalism
• Monitor tracking metrics and contribute to IT dashboards and reports for executive visibility.

Qualifications

To be successful in this role, you will need:

• Relevant tertiary qualifications plus demonstrated expertise and experience working in or with an IT department.
• Experience with IT budget management, financial analysis, cost reporting, and vendor contract management.
• Experience in IT service management, IT service catalogue management, and software licence management.
• Excellent communication skills including strong oral and written communication.
• Able to work autonomously and as part of a team. 
• High degree of personal organisation and efficiency.
• Ability to build relationships internally and liaise professionally with other managers and staff at AFCA.
• Strong attention to detail, quality of data, and an excellent level of proficiently in MS Excel, Word, PowerPoint and financial tracking systems.

Additional Information

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.