This role is y for a motivated and reliable person who not only has excellent administrative skills bit who also has outstanding customer service skills. We are seeking a team player to assist in the daily operations of our front desk. You must have the ability to multitask, be a hands on individual and be self-motivated.
Essential Criteria:
Minimum of 1 year experience working in a general practice, familiar with Best Practice and Hotdoc.
Duties include:
- All elements of customer service including telephone and face to face
- Processing payments and invoicing
- Basic administrative duties including scanning, filing, faxing, mailing etc
- Organising and management of appointments and patient enquiries
- Support general practice maintenance
- Excellent time management with fast pace and multi-tasking skills
- Caring and compassionate personality
- Proficient with medical specific software Best Practice
- Knowledge of Medicare Benefits Schedule
- Positive, with a strong work ethic, reliable, willing to learn new knowledge
For Senior Medical Receptionist at least 3-5 years’ experience include the above and following skills:
- Good knowledge in Best Practice, PIPS, WIPS and PRODA. Ensure software including Best Practice is updated with all Medicare, Veterans Affairs', Workcover and Insurance report amounts being updated in a timely manner
- Collection of debt including monitoring and following up debtors
- Maintain knowledge of and a commitment to Quality Improvement and Risk Management
- Drive the ongoing accreditation process, ensuring all standards are maintained consistent with RACGP and QPA accreditation standards as applicable to the service
Only for local residents in Lake Macquarie or Newcastle and worked in GP practice recently with good knowledge the software Best Practice & Hotdoc to apply
Applications, including a cover letter and resume, and any queries to be directed to [email protected]
Job Type: Part-time
Pay: $28.00 – $35.00 per hour
Expected hours: 15 – 20 per week
Experience:
- Customer service: 5 years (Preferred)
- Medical administration: 1 year (Required)
Work Authorisation:
- Australia (Preferred)
Work Location: In person
Expected Start Date: 28/07/2025
