Join Our Team – Make a Real Difference in Your Community!
Toukley Neighbourhood Centre (TNC) is the heartbeat of our community – a place where compassion meets action. We foster connection, celebrate diversity, and empower people with the tools to build brighter futures.
We are seeking a NILS Applications & Repayments Officer who is passionate about financial inclusion and committed to helping people access fair and respectful financial support through the No Interest Loan Scheme (NILS).
About the Role
In this dynamic and meaningful role, you’ll support individuals and families applying for NILS loans, guide them through the application process, and work compassionately to re-establish repayments for those experiencing hardship.
You'll combine financial administration skills, client service excellence, and digital know-how to support community members in navigating their financial journey with dignity and respect.
Key responsibilities include:
- Supporting loan applicants from initial enquiry through to submission
- Monitoring repayments and working with clients to resolve arrears
- Reconciling loan repayments and maintaining accurate records
- Providing respectful, inclusive, and confidential support at every step
- Collaborating with our small and dedicated team to ensure smooth program delivery
About You
You’re organised, empathetic, and solutions-focused – someone who can build trust quickly and thrives in a busy, people-centred role. You’re comfortable working independently, managing multiple tasks, and using digital systems with confidence.
You bring
- Experience in client support, admin, or financial services
- Strong communication and interpersonal skills
- Confidence with Microsoft Office 365 and online systems
- A respectful and inclusive approach to working with vulnerable people
Minimum requirement:
Certificate III/IV in Community Services, Business Administration, Financial Capability, or equivalent experience.
Pre-Employment Requirements
- National Police Check
- Working with Children Check
- Commitment to upholding TNC’s values, including child safety and data privacy
Why Join TNC?
- Be part of a small, values-driven team making a big community impact
- Gain meaningful experience in financial inclusion and community development
- Flexible, supportive work environment based in beautiful Toukley
Ready to Make a Difference
Cover letter requirements please include a response to the following question in your cover letter (maximum 300 words):
Describe a time when you supported a client or customer who was experiencing financial or personal hardship. How did you balance empathy and professional boundaries while ensuring the required outcomes were met? What was the result?
TNC is an equal opportunity employer. We welcome applications from all backgrounds, particularly Aboriginal and Torres Strait Islander peoples, people with disability, and those from culturally and linguistically diverse communities.
Job Types: Part-time, Fixed term
Contract length: 12 months
Pay: $38.65 per hour
Expected hours: 30 per week
Benefits:
- Parental leave
- Professional development assistance
- Salary packaging
Work Location: In person
