About the Department
The department provides a wide range of learning and development support and services.
The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.
About the Division
The Victorian Child Information Sharing Division sits within Early Childhood Education group. The division leads Victoria's Child Information Sharing reforms, including the Child Information Sharing Scheme and Child Link, to promote child wellbeing and safety. The division contributes to implementation and change management activities for the early childhood system reforms, including measuring attendance of children at kindergarten to support the roll-out of the Best Start, Best Life Reforms.
About the Role
Are you looking for to make a difference in the lives of Victoria's children? The Project Officer, Enquiries and Stakeholder Support contributes towards an effective service support function. The incumbent engages stakeholders to deliver exceptional customer assistance, providing timely support and offering high-quality service solutions to resolve inquires effectively.
The Customer Support Advisor (Project Officer) contributes towards an effective service support function. The incumbent engages stakeholders to deliver exceptional customer assistance, providing timely support and offering high-quality service solutions to resolve inquires effectively.
This is a fixed term position until 30 June 2027.
Attributes
To be successful in this role you will have strong stakeholder management skills, communications skills and customer service experience. An understanding of the Information Sharing and MARAM reforms and Child Link, is also highly relevant.
Desirable Qualifications and Experience
Key areas of focus include a number of the following:
- preparing regular project reporting documentation and communications
- keeping accurate records of key decisions/advice and project tracking
- stakeholder management, planning and coordination
- provision of support to stakeholder and communications engagement activities
- coordination and input to briefs and papers for relevant governance meetings and ministerial briefs
- data collection and reporting relating to stakeholder engagement activities
- support of the Learning Management System and e-learning modules
- responding to stakeholder queries across the Victorian Government Information Sharing Enquiry Line platforms
- support the Manager with any other tasks as required.
The position will also work collaboratively across teams in the CIS Practice and Support Branch and with teams in other Branches in the Victorian Child Information Sharing Division and the broader Department to ensure work is aligned and to create a positive and productive work culture.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Emily Cavanough, Manager, Enquiries and Stakeholder Support via [email protected].
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on Tuesday 26 August 2025.
