Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations.
The Sales & Account Specialist – Fulfilment Services is responsible for supporting the onboarding and ongoing management of fulfilment sellers, executing daily account management tasks, and driving revenue and retention for a portfolio of high-value sellers. This role collaborates closely with internal teams to deliver fulfilment services strategy and resolve partner issues, while maintaining a strong focus on partner satisfaction and process improvement.
We’re on the hunt for an experienced and passionate Sales & Account Specialist - Fulfillment Services to join our dynamic commercial team!
About the role:
- Support the Commercial Lead and Sales & Account Manager to drive the commercial growth of our ‘Fulfilled by THE ICONIC’ (FBI) model.
- Execute daily account management tasks, including onboarding, reporting, issue resolution and contract management.
- Manage and grow a dynamic portfolio of top-tier FBI sellers, driving revenue growth, maximising retention, and unlocking new opportunities for mutual success.
- Identify, pursue and support to convert new business opportunities for our fulfilment services, expanding the reach and impact of the FBI model.
- Proactively identify opportunities and escalate risks to the Manager/Lead
- Assist with partner communications, NPS surveys and feedback initiatives.
- Champion the accuracy of records and lead process improvements to streamline operations and elevate the seller experience.
- Stay informed on industry trends, best practices, and emerging products to assess their value for THE ICONIC.
- Undertake additional projects and responsibilities as required by management, contributing to THE ICONIC’s ongoing growth and innovation.
- Collaborate with Sales & Account Manager, Commercial Lead, Category Management, and Seller Success to deliver fulfilment services strategy.
- Work with Operations and Product to resolve partner issues and improve service.
- Owns: Day-to-day support and account management for fulfilment sellers.
- Influences: Partner onboarding, process improvement, partner experience.
About You...
- 1+ years in sales support, account management, or fulfilment services.
- Strong organisational and communication skills.
- Customer-focused mindset and attention to detail.
- Strong sense of ownership and willingness to learn.
- Analytical and problem-solving abilities.
- High organisational skills and self-motivation.
- Curiosity to define issues and inform data-driven actions.
- Proficiency in business intelligence tools for customer insights.
- Strategic thinking for innovative sales and profit strategies.
- Team player attitude, understanding the value of collaborative efforts.
You are a proactive, customer-focused professional with experience in sales support or account management, ideally within fulfilment services. You thrive in a collaborative environment, are highly organised, and possess strong analytical and communication skills. You are motivated by driving partner satisfaction and business growth, and you are eager to contribute to a dynamic team.
Life at THE ICONIC
From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:
- Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you
- The learning collective. Get your knowledge fix with our learning days and hackathons
- Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year
- Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
- Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
- Wellbeing. Access to our discounted gym memberships and wellbeing programs
- People First. Access to our Employee Assistance Program for you and your family
- Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
- Refer a friend. Enjoy a referral reward for successfully referring someone to THE ICONIC!
Additional Information
We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: [email protected]
