ServiceNow Lead Consultant

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

We are seeking a Lead consultant to help deliver ServiceNow projects and services that ensure a high degree of satisfaction to the customer. This role is based in Melbourne.

Responsibilities and Accountabilities

Delivery

• Technical deliverables to customers are complete, accurate, consistent, high-quality, on time and deliver valued outcomes because you are a ServiceNow subject matter expert
• You lead and deliver ServiceNow hands-on solutions (development, testing and implementation) as an individual contributor or as part of a team to a high degree of satisfaction by the customer
• Customers are delighted with the design specifications documentation delivered by you that consider on out-of-the-box functionality, ServiceNow best practice standards and customer requirements gathered based on your skilled technical and functional design workshops
• You have built excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy & quality of delivery, they accept your recommended solutions around risk management, process improvement and automation.
• You influence new engagements & opportunities within the client and they are communicated to CSMs and account managers with Enable
• You solve problems quicky & calmly and are the trusted escalation and support point for all teams engaged in the account including vendors, management, other Enablers contributing to deliverables
• You build technical and consulting capability in others around you by mentoring and coaching junior employees, as well as making hiring recommendations of new Enablers and participating in interviews
• Knowledge sharing and creation, ie re-usable frameworks, education sessions, documentation, Rapid Seeds

Requirements and Experience

Mandatory Experience

• Demonstrated articulation of value of personal ServiceNow project delivery
• Ability to provide platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmap
• Proven experience ensuring high-quality ServiceNow development
• Proven experience with creating build documentation, solution designs and detailed design specification documentation
• Background with other hands-on development skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)
• Ability to lead workshops as part of a team
• Delivery of ServiceNow projects on multiple ServiceNow product lines
• Ability to provide platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmaps
• Exceptional written and verbal communication skills

ServiceNow Mastery

• Leading customer engagements in a lead role across technical or functional area in an enterprise customer
• Managing and coordinating team members during a customer engagement providing ServiceNow expertise, quality assurance, peer review, guidance and support
• Participating in analysis and solution recommendations providing detailed options with benefits
• Leading customer workshops with acute attention to detail, engaging in
• feedback, listening well, capturing and document detailed requirements for both customers and development teams
• Drafting and presenting solution designs, articulating requirements to various stakeholders including business stakeholders, security teams and analysts
• Presenting customer showcases that are carefully planned considering customer use cases, personas and areas of interest for different audiences
• Providing platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmap

Desired Experience & Knowledge / Other Relevant Information

Experience:

• 7+ years successful ServiceNow project delivery while managing and coordinating team members
• 2+ years leading customer engagements
• 6 months experience with people leadership
• General understanding of ServiceNow licensing

Qualification / Education:

Must Have

• IT Degree, relevant tertiary education in Computer Science or relevant experience.
• ServiceNow Sales & Messaging Foundation Accreditation
• ServiceNow Sales or Presales Accreditation in 3+ Product Line
• ServiceNow CSA
• ServiceNow CIS x 3 - ITSM + HRSD + CSM
• ServiceNow Pro Suite x 3- ITSM + HRSD + CSM
• ServiceNow Pro Plus Suite x 2- ITSM + HRSD or CSM
• Fujitsu People Leader Development Training as per region

Nice To Have

• ServiceNow Expert Programs - ArchX, CWA, CTA or CMA
• Business Domain Certifications (eg ITIL, Scrum Master, PRINCE2)
• ServiceNow CAD

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected].

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.