Overview:
- Full-time, Continuing position
- Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements
- Based at the Melbourne CBD campus, and hybrid ways of working
About You
We are seeking a Student Service Officer to join our team!
The role of Student Service Officer is personified by the phrase “happy to help” and its primary responsibility is to provide the best possible support and advice to students. It plays a vital role enhancing the RMIT student experience. The successful candidate must relish variety, be ready for challenges and demonstrate empathy and engagement. Day-to-day you will be providing advice and guidance across all RMIT’s Student Connect channels and service points. You will be helping students to explore and understand their options, guiding them through student administrative and student support processes to help resolve any issues or problems.
Primarily based at one RMIT’s Student Connect location and will be required, within reason, to work at other locations as required by operational need and/or when requested by your line manager.
We are looking for someone who:
- Is passionate and motivated to deliver high quality customer service.
- Has a high level of emotional intelligence with proven ability to quickly build and maintain good working relationships.
- Learns quickly, with the ability to adapt to, and accurately use and apply, new systems and procedures.
- Displays resilience, working well under pressure, managing tasks and competing priorities in a busy environment.
- Shifts easily between different service channels and locations as demand requires.
- Has a demonstrated understanding and commitment to diversity, inclusion and reconciliation
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Group
The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce.
We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.
Our objectives are to:
Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience
Deliver impactful, connected service, care and development opportunities at scale, and to
Engage, empower and value each other so that together we can make a difference. We welcome a diversity of perspectives and are inclusive in our approach to work.
We are aligned in our passion for having a collective and positive impact on the student experience at RMIT. Our team is comprised of talented and motivated people from a range of professional disciplines and backgrounds, at various stages of their careers and including RMIT students.
We are a values-led organisation and we value imagination, agility, passion, inclusion, courage and impact.
The Group is led by the Executive Director Students.
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To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact Talent Support via email .
Position Description -
Student Service Officer
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.
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Applications Close:
24 Aug 2025 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via or visit our Careers page for more contact information -
https://www.rmit.edu.au/careers
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We are a Circle Back Initiative Employer – we commit to respond to every applicant.
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