As Studio Manager, you’ll be the front-facing leader of our Lilydale facility. Your core focus will be delivering a world-class customer experience, driving membership growth, and supporting our junior Muay Thai programs. While martial arts experience is not required, a passion for fitness, people, and service is essential.
Key Responsibilities
1. Sales & Growth
- Conduct outbound calls and follow-ups with new leads
- Book and manage appointments for free trial classes
- Conduct needs-based consultations and studio tours
- Convert trials to memberships using our proven sales process
- Track and report on KPIs and studio growth metrics
2. Customer Experience
- Be the first point of contact for members and prospective clients
- Manage member check-ins, inquiries, and support requests
- Ensure a clean, professional, and welcoming studio environment
- Implement feedback systems to enhance member satisfaction
3. Class & Program Support
- Assist in delivering junior program sessions (non-coaching)
- Help maintain a safe and inclusive training space for children
- Liaise with coaches to ensure smooth class transitions and operations
- Communicate with parents and guardians regarding schedules, events, and updates
4. Studio Operations
- Manage studio opening/closing procedures
- Oversee merchandise sales, studio supplies, and cleanliness
- Coordinate with head office for marketing, admin, and HR support
- Maintain scheduling systems and studio calendar
What We’re Looking For
- Outstanding communicator with a warm, professional manner
- Sales-driven mindset with experience in face-to-face or phone-based selling
- Organised and reliable with strong attention to detail
- A natural leader who thrives in fast-paced, people-focused environments
- Background in fitness, health, customer service, or hospitality preferred
- Must be available for evening or weekend shifts as required
- Working with Children Check (or willingness to obtain) required
Why Join Pursuit?
- Be part of a mission-driven company changing lives through martial arts
- Work with a passionate, supportive team
- Growth and development opportunities across multiple studio locations
- Staff training and performance incentives
Ready to lead a studio that empowers people of all ages to become their best selves?
Apply now with your CV and a short cover letter telling us why you're the perfect fit for the Pursuit team.
Job Types: Full-time, Casual
Pay: $55,000.00 – $65,000.00 per year
Benefits:
- Gym membership
Schedule:
- 8 hour shift
Supplementary Pay:
- Commission
Work Authorisation:
- Australia (Preferred)
Work Location: In person