The Team Leader has a diverse role and is responsible for leading a team of support workers who work directly with Aspire customers. The Team Leader is purpose driven and responsible for day-to-day supervision and administration responsibilities to ensure Aspire customers are receiving quality, person centred and customer-focused outcomes.
Job Description
About the Business
Aspire Support Services is dedicated to providing a community where people with disabilities and their families are able to achieve their goals and live the life they choose. Aspire works alongside people with disabilities and their families to achieve their goals and aspirations.
About the Role
The main Duties/Responsibilities of the role include:
- Participate with recruiting, induction and maintaining and workforce that meets the needs of the customers and standards of the organisation
- Liaise with Customer Service Team to ensure a smooth transition of new customers into service
- Provide positive information regarding Lifestyle and Learning programs to potential customers on request
- Assist in identifying customer needs by listening and observing customers
- Ensure active support is provided to customers, which provides the customer with as much choice and control and independence as possible without compromising Aspire’s duty of care to the customer
- Implementing a planned approach to the professional development of the team, and identify skills gaps within the team.
- Provide regular supervision and role modelling to ensure team members work collaboratively and effectively as a team
- Conduct performance reviews to evaluate staff performance. Implement performance improvement plans as and when needed
- Undertake three month and six month probation reviews with new employees
- Ensure all customers have accurate and up to date Individual Support Plans, End of Plan Reports, Risk Assessments and other relevant documentation
- Interpret financial and other reports
- Engage in continuous improvement through identification of improvements in area
- Maintain the confidentiality of customer information in accordance with Aspire’s relevant policies and procedures
- Roster staff in accordance with contracted hours and customer requirements to ensure adequate and appropriate coverage staff coverage at all times
- Facilitate team meetings – prepare agenda’s, distribute minutes and other relevant documentation
- Participate in Team Leader meetings
- Conduct investigations of all staff and customer incidents, as well as NDIS reportable incidents
- Responsible for enforcing a safe and healthy work environment
- Participate in on-call roster
Desired Skills and Experience
Skills and Experience
Qualifications:
Certificate IV in Disability, Social Work, Health or Community Service, Leadership; or proven relevant experience.
Experience:
- Proven experience in leading a team, preferably in providing support to people with disabilities.
- Experience in roster management.
- Extensive knowledge regarding relevant legislation in the disability sector.
- Experience in mentoring, coaching and staff supervision in a team environment.
Skills:
- Displays great understanding for people – always follows a people first approach
- Proven ability to foster positive working relationships whilst working within a team environment
- Demonstrated commitment to the rights and interests of people with a disability which are underpinned by the principles of relevant legislation – follow human rights based approaches which promoted individual choice and control
- Demonstrated time management skills
- Ability to work without direct supervision
- Must have a resilient nature
- Computer Literacy
Compliance Requirements:
- Driver’s license
- NSW WWCC
- VIC WWCC
- NDIS Worker Screening Check
- NDIS Worker Orientation Module
- Valid First Aid Certificate
- Valid CPR Certificate
For a full Position Description, please email [email protected]
To apply, please submit your cover letter and resume to [email protected] by close of business 15 August 2025.
