The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence.
We are recognised for our:
- Outstanding five-star luxury hotel accommodation
- Lavish event spaces
- One-of-a-kind and sought after dining experiences
- Sydney's most renowned Day Spa
- Excellent leisure facilities, including a fully equipped Health Club, swimming pool, Jacuzzi and steam rooms
Learn more at http://sydney.langhamhotels.com.au/
About the Role
This role plays an important part in first impressions for our guests. The Concierge with work closely with our Chief Concierge and is required to offer guests an unforgettable 5-star experience with excellent service, consistent with The Langham, Sydney standards, policies and procedures.
Duties & Responsibilities
Your duties will include:
- Meeting and greeting guests.
- Delivery of luggage to guest rooms in a timely manner
- Explaining the workings of the room inclusive of room features in line with operating standards.
- Providing information on local attractions and activities, and assisting with specific guest requirements
- Reviewing arrival lists and anticipating guest needs
- Maintaining lobby and driveway areas, hotel vehicles and porter equipment
- Maintaining a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Ensuring cleanliness and presentation standards are impeccable and in accordance with organisational policy and guidelines.
- Assisting other areas such as Front Office where required or directed.
Skills & Experience
Your skills and experience will include:
- Previous experience in a similar role (will be highly regarded)
- Les Clefs d'Or concierge is preferred.
- Ability to demonstrate a commitment to outstanding customer service.
- Possessing a high standard of grooming and personal presentation
- Excellent communication and interpersonal skills
- Computer literacy (Microsoft Office)
- Current open manual driver's license.
- Ability to embrace and demonstrate Langham Hospitality Group values.
- Availability throughout the week & weekends.
Benefits
In return for your bespoke service to our guests and dedication to the hotel, we will offer you:
- Great development opportunities.
- Complimentary Staff meals.
- Discounts on dining and accommodation.
- Complimentary nights at our overseas hotels.
If you want to work in an enchanting environment, with an engaged team that is committed to 'Knowing Our Guests and, Building Great Memories', CLICK APPLY NOW!
