Touring Operations Officer (Primarily Darwin Based)

Reach Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!

At CHC, we pride ourselves on our values and culture:
Accountability: Take pride and ownership of our actions and results.
Collaboration: Working together with transparency and trust to drive continuous improvement.
Care: Creating a safe and sustainable environment for all.
Integrity: Doing what's right and fostering a culture of respect.
Excellence: Prioritizing quality services and setting industry standards.
Role Summary: Key Responsibilities:

• A safety champion who will challenge unsafe acts and pursue improvements in safety behaviour within the business.
• Build capabilities by developing self and others to deliver time and time again.
• Comply with all Company health, environmental safety and security, equal opportunity/sexual harassment policies and occupational health and safety procedures.
• Ensure the completion of the daily flying program
• Ensure base operations/flight planning rooms are supplied with necessary equipment, publications, displays and information for Aircrew, Engineers, and Operations staff
• Compile daily reports and collect daily/weekly contract statistics for the base
• Collaboratively work with other OSA Departments at a base level, to ensure the smooth and efficient running of the operation
• Liaise with our clients daily to assist with maximizing flight scheduling and providing a safe and efficient operation
• Ensure the base radio facilities are serviceable prior to the commencement of the daily flying program
• Complete all operational reports/information as designated.
• Co-ordinate SAR and medevac responses in accordance with Company procedures with reference to local procedures and the ERP Manual.

Qualifications, Skills & Attributes:

• Experience in a similar role is valued but not mandatory.
• Must hold an Australian Security Identification Card (ASIC) or be able meet requirements to obtain one.
• Demonstrated strong organizational and time management skills.
• Competent computer skills especially with Microsoft Office Suite.
• The ability to work autonomously under general direction.
• Team oriented and ability to work collaboratively across teams.
• Demonstrate a positive, flexible and adaptable approach.
• Proven excellent customer service skills.
• Experienced and comfortable in dealing with different cultures and difficult situations.
• Possession of an Aeronautical Radio Operator Certificate (AROC).
• Experience in check-in and ground handling is advantageous.
• Proficiency in Offshore Aviation Emergency Response procedures.
• Experience with Flight Following procedures.
• Strong interpersonal, decision making and communication skills and customer centric approach.
• The ability to work as part of an effective team, maintaining adaptability and a positive ‘can do’ attitude.
• Aviation and Offshore Operations experience is highly desirable.
• Dangerous Goods Awareness course highly desirable.

At OSA we believe a diverse workforce makes us stronger. We want our people to be proud of who they are and where they come from. We will support our colleagues to work safely together, take care of each other and feel empowered and valued in sharing ideas as we create an organisation where we celebrate our differences.

Our commitment to maintaining and growing a diverse and inclusive workforce where everyone can achieve their full potential, will ensure a strong and sustainable future for everyone.

We welcome and encourage applications from Aboriginal and Torres Strait Islander people, all genders, the LGBTI+ community, mature workers, people with disabilities and people from diverse backgrounds.

We reserve the right to close this advertisement or start interviewing suitable perspective applicants without waiting for the full 15-day advertising period to close. Therefore, we urge suitable applicants to submit their application as soon as possible.

Applications close at 1600 (AWST) on Friday 11 July 2025