About Ticketek Entertainment Group
Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live!
Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.
About The Role
We’re looking for a creative, strategic, and user-focused UX/UI Designer to help shape the future of live entertainment experiences. This hybrid role will sit at the intersection of design, technology, and human behaviour - driving both the structure and the style of our digital products across web, mobile app, and AI-led fan discovery experiences.
As part of our growing Digital Experience team, you’ll be responsible for delivering best-in-class user journeys and visually compelling interfaces, working closely with researchers, analysts, product owners, developers and marketers.
This is a hands-on role that requires a strong understanding of user-centred design principles, a passion for solving real-world fan problems, and the visual skills to bring these solutions to life.
Requirements
What does a day in the life look like?
- Map user journeys and design intuitive user flows that support key fan goals (e.g. discovery, ticket purchase, sharing, post-event content)
- Translate complex problems into simple, elegant wireframes and prototypes
- Collaborate with the Digital Analyst and UX Researcher to test and iterate designs
- Translate UX concepts into high-fidelity mockups and pixel-perfect screens
- Apply brand guidelines creatively to craft delightful visual experiences
- Contribute to and evolve our digital design system for consistency across platforms
About You
- 3–5+ years experience as a UX Designer, UI Designer, or Product Designer in a digital-first environment
- Proficiency with tools like Figma, Adobe XD, or Sketch (and love for rapid prototyping)
- Strong portfolio demonstrating both UX process and UI execution
- Comfortable working from low-fi sketches to high-fidelity visuals
- Strong grasp of responsive design, accessibility, and mobile-first principles
- Curious, empathetic, and fan-obsessed — always seeking to make the user journey smoother and smarter
- Experience in ticketing, entertainment, ecommerce or mobile apps a plus
Benefits
Here’s a taste of what Ticketek offers:
- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team
Equal opportunities
TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.
If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.
*Only direct applications will be considered. No recruiters please*
