Search suggestions:

casual
no experience
retail
customer service
weekend only
visa sponsorship
no experience required
woolworths
hospitality
work from home
part time
chef sponsorship
childcare educator
Victoria
Adelaide
Queensland
New South Wales
Melbourne
Sydney
Remote
Canberra
Perth
Newcastle
Warrnambool
City of Belmont

Workforce and Service Excellence Leader - Hybrid

365 Care
$100,200 - $126,875 a year
New South Wales
Full time
3 days ago
Work options: Hybrid


365 Care - Workforce and Service Excellence Leader


About the Role

At 365 Care, we believe in delivering exceptional home care to our clients — every day of the year. We’re on the hunt for a Workforce and Service Excellence Leader to champion this mission, guiding our frontline teams, energising our workforce, and creating seamless, reliable service experiences for our clients.

Reporting to the Operations Manager, this is a leadership opportunity to make a meaningful impact in the lives of the community while shaping a high-performing, values-driven workforce. If you're passionate about people, performance, and purpose, we want to hear from you.


What You’ll Do

In this strategic and hands-on leadership role, you’ll:

  • Lead and empower our Service Coordination and Workforce teams, instilling a culture of excellence, collaboration, and ownership
  • Drive workforce planning and rostering strategies that ensure optimum utilisation and scheduling efficiency, with an uncompromising focus on client satisfaction
  • Partner across Operations and Shared Services teams to deliver consistent, quality care, while always finding ways to enhancing our service delivery model.
  • Use data to inform decision-making, identify opportunities for improvement, and optimise workforce performance.
  • Foster a culture of inclusion, joy and continuous development, where every problem has a solution and we always have each others' back


Who You Are

  • You're an experienced and passionate leader who thrives in a fast-paced environment
  • Proven experience leading service delivery teams in healthcare, disability or community care (NDIS or Home Care preferred)
  • Strong knowledge of scheduling, workforce planning, and operational excellence
  • A track record of developing high-performing, values-aligned team
  • Excellent communication, problem-solving, and change leadership skills
  • Experience using rostering and workforce systems to drive efficiency and improvement
  • A passion for inclusive leadership and community-oriented outcomes


Why Join Us?

Join 365 Care and make a real difference in our community, delivering compassionate, person-centred care that truly matters. Be part of a supportive, values-driven team where your work is valued and your growth is encouraged.

We also offer:

  • Hybrid working arrangements to suit your lifestyle
  • Employee benefits including discounted health insurance, retailer discounts and EAP
  • Be part of a growing organisation with a reputation for service excellence
  • Join a team that values diversity and celebrates different perspectives


About The Process

Apply now and join us on the journey to shaping the future of Australian home care.

Save Apply
Report job
Other Job Recommendations:

Workforce Roster Team Leader

Jones Radiology
Australia
$91,104 - $115,357 a year
  • High attention to detail with a focus on accuracy and...
  • A proactive mindset with a commitment to continuous...
4 days ago

Team Leader - Workforce Planning

Queensland Government
Queensland
  • Lead, develop and provide strategic direction to a team of...
  • Provide strategic and operational contact centre resource...
1 week ago

Principal Workforce Strategist

SA Health
South Australia
$108,109 - $116,864 a year
  • Play an instrumental role in the development of SALHN...
  • Contribute to the strategy by identifying service demand,...
4 days ago

National Manager, Workforce Planning and Rostering, CYF. Permanent Full Time

Life Without Barriers
New South Wales
$112,829 - $142,867 a year
  • Establish and lead a centralised Workforce Planning &...
  • Oversee and enhance rostering functions to ensure workforce...
1 week ago

Perth - Workforce Planner - Full-time

Civeo
Perth, Western Australia
$90,000 - $100,000 a year
  • Partner with operations leadership to align workforce...
  • Use workforce management systems to streamline planning...
2 weeks ago

Workforce Consultant

Visy
Gold Coast City, Queensland
We're investing in future-focused recruitment strategies to build high-performing, compliant, and productive workforces across our...
1 week ago

Workforce Management Coordinator

Busy Bees Nurseries
Australia
$80,548 - $101,992 a year
Are you someone who finds joy in precision, thrives in high-volume admin, and loves being the trusted go-to for getting things...
1 week ago

Workforce Optimisation Manager

ISS Facility Services
New South Wales
  • Ensure all rostering and workforce management practices are...
  • Combine and analyse data from multiple sources (Chris21,...
1 week ago

Workforce Coordinator

Serco
Adelaide City Council, South Australia
  • Career development and training opportunities
  • Tools that support smarter ways of working (ServiceNow,...
3 weeks ago

Workforce Analyst

Infinite Aged Care
Gold Coast City, Queensland
  • Design, develop and maintain Power BI dashboards offering...
  • Use SQL to extract, manipulate and analyse workforce data...
3 weeks ago