Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
Working at a client site on Collins Street, JLL is seeking a dynamic and professional Workplace Ambassador to enhance our office environment and provide exceptional service to visitors and employees alike. This role combines traditional concierge duties with proactive workplace management, creating a welcoming and efficient atmosphere for all.
This is a fixed term contract until August 2026.
A snapshot of the role:
Manage reception duties: welcome visitors and employees, handle arrivals, access passes, enquiries
Conduct regular workplace experience sweeps, ensuring cleanliness and stock replenishment
Develop and maintain strong relationships with employees and clients
Coordinate with FM team for seamless guest experiences, including daily huddles
Handle administrative tasks: emails, phone calls, workspace management, and vendor oversight
Ensure exceptional service delivery, anticipating needs and managing events and conference room bookings
Identify and escalate potential risks to operations
Contribute to continuous improvement initiatives and workplace activations
Perform additional duties as required
Sound like you? What we are looking for:
The ideal candidate will be proactive, detail-oriented, and committed to exceeding client expectations. You'll spend significant time engaging with employees and guests, ensuring a seamless and enjoyable workplace experience.
Diploma or higher education
1-2 years experience in hospitality, facility management, or related fields
Exceptional customer service and interpersonal skills
Strong organisational and time management abilities
Excellent verbal and written communication
Adaptability to new technologies and applications
Ability to work independently and collaboratively
Passion for creating positive workplace experiences
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sights and imagine where JLL can take you…
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
Apply today, quoting job reference number REQ449654.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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