Your new role:
We are seeking a motivated and customer-focused Casual Administration Officer to join our Switchboard and Telecommunications Services team at Logan Hospital. In this fast-paced role, you will be the first point of contact for callers and provide essential telecommunication support to hospital staff and the community.
Respond courteously and efficiently to telephone enquiries, maintaining minimal call queues.
Maintain accurate and up-to-date information in the Switchboard Services phone directory and paging systems.
Support emergency response procedures by promptly relaying notifications to appropriate response teams in accordance with protocols.
Work collaboratively within a multi-skilled team while managing individual priorities with limited supervision.
About you:
You will be an organised and adaptable professional with excellent communication skills and a commitment to high-quality service delivery. Your ability to remain calm under pressure and your strong attention to detail will ensure the smooth operation of switchboard services.
Proven customer service skills with the ability to communicate tactfully and effectively with diverse stakeholders.
Strong organisational skills with the ability to manage competing priorities and deadlines.
Competence in maintaining accurate data within telecommunication systems and databases.
A team player who contributes to a positive and collaborative workplace culture.
Check out our quick tips and application essentials!
What we can offer you:
We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.
Logan Hospital:
Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.
We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.
Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.
Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.
We are Metro South Health:
We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.
We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.
We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.