About the Role
Effectively and efficiently manage and assist clients through the dust disease application process. Act as the primary point of contact for applicants and their dependents. Facilitate the collection of supporting documentation and information, collate and review medical information, prepare basic employment history reports as required to support an application through to a compensation decision. Exercise problem-solving skills and proactive collaboration with key internal and external stakeholders in the progression of applications to resolution
Benefits
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day – access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program
Duties
It’s an exciting time at icare where no two days are the same; as Application Coordinator you will:
- Manage a case load of clients applying for compensation with conflicting and concurrent needs and priorities which require urgent solutions through the applications process
- As the primary point of contact, work closely with clients, their family or their support network to ensure the right information is received at the right time in order to process their application in a timely manner.
- Maintain up to date information about the client to enable decisions about appropriate next steps, complying with systems and processes, to ensure that all information is accurate, stored correctly and accessible to the wider team.
- Liaise with clients, their family or their support network to coordinate medical specialist appointments and tests and to ensure that they are well supported through the determination process.
- Liaise with medical, hospital and service providers and other stakeholders to arrange necessary tests and to obtain relevant results and reports. Coordinate and conduct interviews with clients, their families or other relevant informants to obtain and adequately document a client’s employment history and dust exposure circumstances.
- Conduct inquiries, research, analysis using established problem-solving skills to collect and collate documentation and information from internal and external sources to corroborate and verify a client’s employment and exposure claims.
- Prepare employment history and exposure reports that will inform and support decision makers with their assessment and determination of claims.
- Monitor, collate and update medical records and occupational history and upload relevant radiology to ensure accurate and relevant information is received and prepared for presentation to the Medical Assessment Panel.
- Verify and process invoices for payment ensuring agency timeframes, processes entitlements, policy and delegations are complied with.
- Act as a point of guidance to the Application Officers when dealing with complex cases and may be required to provide information at Medical Assessment Panel meetings.
- Develop and maintain collaborative working relationships with other team members to achieve team objectives and KPI’s.
- Keep up to date with relevant legislation, internal policies and procedures relevant to the functions of the business unit.
- Work within the legislative framework, uphold the principles and values of icare, promote respect for participants and uphold their dignity.
Skills & Experience
- Experience in coordinating multiple stakeholders dealing with people and families experiencing a respiratory health condition and sometimes a serious illness.
- Knowledge and understanding of medical terminology relevant to a dust disease as will need to arrange tests and understand reports and results obtained.
- A developed understanding of the needs and perspectives of people with a respiratory health condition and sometimes a serious illness with an empathetic, person-centred approach.
- Critical reasoning skills to ensure a high degree of integrity in the decision- making processes.
- Managing multiple, sensitive and complex cases simultaneously.
- Established ability to plan and coordinate stakeholders and information utilising person centred principles.
- Excellent communication skills both verbally and written, with the ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders and an ability to manage difficult conversations.
- Established community networks in the health, community, social work sector.
- Research and investigation knowledge and skills acquired through qualification and/or practical experience.
- A range of experience in coordinating multiple stakeholders supporting people and their families experiencing serious illness.
- Knowledge and understanding of medical terminology with a broad range of experience in case management.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are a Circle Back Initiative Employer – we commit to respond to every applicant
- A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.