Automation Delivery and Adoption Manager

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

Role

Deliver results by blending off-the-shelf platforms with custom-built automation and AI.

You’ll lead the delivery and adoption of internal systems that reduce toil, speed up delivery, and deliver commercial value. Your toolkit includes both our internal dev team and a range of off-the-shelf SaaS platforms like Pia, CloudRadial, Power Automate, UiPath, and Azure OpenAI.

This is a leadership and delivery role focused on turning automation potential into business outcomes. You’ll manage a small, talented team, drive adoption, model ROI, and ensure the right mix of build vs buy.

Duties

• Delivery Leadership: Own the roadmap across internal platforms – including both off-the-shelf and custom-built solutions. Guide the PM in backlog management, remove blockers, and ensure timely delivery.
• Team Management: Lead and coach a team of 5–7 engineers. Support their growth through structured 1:1s, feedback, and personal development planning.
• Adoption & Change: Ensure solutions (built or bought) actually get used. Roll out adoption plans including internal comms, metrics, training, and follow-up to hit 80%+ active usage within 90 days.
• Build vs. Buy Judgement: Evaluate whether to customise, extend, or replace existing systems. Lead rapid scoping, proof-of-concepts, and ROI modelling.
• Technical Oversight: Ensure secure, API-first, scalable architecture, whether implementing off-the-shelf tools or building in-house.
• Commercial Discipline: Make value-based decisions. Align all work to commercial returns, staff efficiency, or customer outcomes.

Requirements

What You Bring

• Experience delivering internal systems and automation projects, ideally in an MSP or SaaS-heavy environment.
• Proven team leadership experience, growing, mentoring, and managing engineers.
• Strong understanding of Agile delivery, system ownership, and change management.
• Commercial focus, confident in ROI modelling, licensing decisions, and impact-led prioritisation.
• Technical fluency with APIs, integration design, and security best practices.
• Clear playbook for driving adoption, not just shipping features.
• Bonus: familiarity with platforms like Pia, CloudRadial, Power Automate, UiPath, Azure OpenAI, or ConnectWise ecosystem.

What Success Looks Like

• Team performance: The team is engaged, delivers consistently, and staff turnover is low.
• Feature adoption: At least 85% of intended users are actively using new features within 90 days of release.
• Return on investment: Each project delivers a clear, measurable benefit within 12 months.
• Sprint delivery: At least 85% of the planned work is completed each sprint.

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• A competitive salary as part of a great package
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for exams when you pass but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor, Leadership Lab and Leadership Academy training programs
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!
• Profit share as loyalty incentive for long termers.

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.