Brisbane Veterinary Specialist Centre, Albany Creek, Brisbane North
Fulltime Client Service Officer
About BVSC:
At BVSC we are dedicated to providing gold standard veterinary care and support to our clients and their beloved pets. We believe in fostering a warm and welcoming environment, where both our clients and team members feel valued and respected.
We are seeking a friendly and empathetic Client Service Officer to join our dynamic team. The ideal candidate will possess exceptional communication skills, be able to handle multiple tasks simultaneously, and remain calm and focused during high-pressure situations. As the first point of contact for our clients, you will play a vital role in ensuring a positive experience from the moment they walk through our doors.
We are seeking adaptable and energetic candidates who…
- Provide exceptional service by welcoming clients, answering queries, and managing appointments.
- Handle incoming phone calls, screen and direct calls, and take messages according to agreed protocols.
- Maintain effective communication with veterinary staff and clients.
- Perform invoicing, payment follow-ups, and insurance documentation.
- Manage client records and ensure accurate data entry into ezyVet software.
- Work closely with the Client Services Team to improve front-of-house operations and assist in training new team members.
- Uphold ethical standards and confidentiality in all interactions.
- Be familiar with veterinary/medical terminology and procedures.
- Ensure a clean and safe environment in reception waiting areas. Understand and apply hygiene principles relevant to a veterinary practice.
Requirements:
- Minimum of 1 - year experience in a reception or client service role.
- Strong verbal and interpersonal communication skills, practical problem-solving abilities, and a compassionate attitude towards animals and their owners.
- Competence in MS Office and familiarity with veterinary practice management software (ezyVet preferred).
- Experience in a Veterinary or human healthcare setting is highly desirable.
What We Offer:
- A supportive and collaborative work environment
- Continuing education and opportunities for professional development
- Competitive salary and employee benefits package
- First class employee assistance Program – ASSURE
- A chance to make a meaningful difference in the lives of pets and their owners
If you are passionate about providing outstanding client service in a veterinary setting - join us at BVSC and be a part of a team that truly cares!
Please submit your resume with 2 references to Cheri Williamson. Email: cheriw@bvsc.com.au
or call (07) 3264 9400 for more information.