Role Title: Implementation Officer
Employment Type: Temporary Full Time (up to 30 June 2026)
Position Classification: Health Manager Level 3
Remuneration: $127,150 - $144,444, plus Superannuation
Location: 1 Reserve Road, St Leonards NSW, in a hybrid working environment
Hours Per Week: 38
Requisition ID: 596608
Closing Date: 11:59pm Monday 25 August 2025
This position is open to internal NSW Health permanent employees, or temporary employees who have been employed as part of a merit-based selection process for more than 3 months.
To submit application, you must sign in using your Stafflink ID.
Join the State ODS Program in the System Performance Support Branch at Ministry of Health for an exciting opportunity and be part of the team enriching health in millions of ways every day.
About us
- Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.
- Explore boundless potential in a dynamic environment.
- Join a passionate team dedicated to innovation and creativity.
About the role:
The Implementation Officer is responsible for implementing and providing ongoing operational support for the Paperlite project, a statewide, digital hospital admission solution for NSW Health.
The Implementation Officer would be responsible for:
- Delivering training and providing end-user support to ensure new applications and processes are embedded throughout NSW Health.
- Assisting with planning/coordination of implementation activities with hospital administration teams within Local Health Districts.
- Provide operational and technical direction for the ongoing improvement of revenue system/processes managed by the State ODS Program team.
With your skills and experience, you can contribute to the millions of ways we're enhancing health and wellness while developing your career as part of the largest health organisation in Australia.
Health Manager level 3 starting salary from $127,150 - $144,444, plus Superannuation, with a 38-hour working week.
What you will do
- Work collaboratively with MoH teams to obtain an in-depth understanding of the new guidelines, processes, systems, user experiences and the training and support requirements impacting the implementation of Revenue Portal functionality.
- Deliver training and other implementation activities including ongoing support for the LHDs in a classroom setting and via Microsoft Teams. This includes preparing and updating training and implementation plans, conducting training sessions and ensuring implementation plans are adhered to by the LHDs within the agreed timeframes.
- Travel within NSW Health Local Health Districts will be required. This will include overnight travel.
About you:
We are seeking motivated and committed individuals who can support the work of the State ODS Program with the following experience and knowledge areas:
- Experience in running customised training sessions for administrative and clinical staff that have differing levels of experience in the utilisation of technology.
- Experience in implementation plans, processes and tools to support the implementation of complex enterprise systems that impact numerous stakeholder groups.
- Excellent communication skills - interpersonal, written and verbal with the ability to influence and inspire groups of people with a passion for transferring knowledge and skills.
- Proven customer service skills and the ability to communicate with internal and external stakeholders in a multi-disciplinary environment.
- Experience in an administrative support/clerical role or revenue team role withing a NSW Health hospital will be highly regarded.
How to apply
At The Ministry of Health, we want you to make the most of the opportunities you'll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages).
If you do require any adjustments to the recruitment process during the recruitment process, please contact Rebecca Chan on Rebecca.Chan3@health.nsw.gov.au.
Closing Date: 11:59pm Monday 25 August 2025
Need more information?
- Click here for the Position Description
- Find out more about applying for this position
For role related queries or questions contact Danielle Fara on Danielle.Fera@health.nsw.gov.au and quote REQ596608.
Our commitment to Diversity and Inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.
Additional information
- This is a temporary role and there may be opportunities for ongoing employment at grade.
- Please note the selection process will include a range of merit-based techniques to assist in determining your suitability for the role.
For more information about working at the NSW Health, please visit our career portal.
Applications Close: 11:59pm Monday 25 August 2025